Edit work items
Use the Queues page or the Work item page to edit the work items of a queue.
Ensure that you are logged in to the Control Room as the administrator.
You can edit a work item only if it is in a New, On hold, Data error, or Failed state.
- Navigate to .
- Hover over the Actions icon for the queue.
- Click the Edit icon ().
Change the work item status to Mark complete,
Defer, or Re-process in the
Work item attributes and automation details section.
You can reprocess the failed Work Items by editing and modifying from Failed to Re-process.The system will set the status to Data Error during the data load if there is any issue with the data. For example, if a user enters a text value for a number field, or an invalid date string for an attribute of date type, the status will be displayed as Data Error.
- Click Save changes.