Edit work items
Use the Queues page or the Work item page to edit the work items of a queue.
This task is performed by the Control Room administrator. You must have the necessary rights and permissions to complete this task. Ensure you are logged in to the Control Room as the administrator.
You can edit a work item only if it is in a New, On hold, Data error, or Failed state.
- Navigate to .
- Hover over the Actions icon for the queue.
- Click Edit.
Change the work item status to Mark complete,
Defer, or Re-process in the
Work item attributes and automation details section.
You can reprocess the failed Work Items by editing and modifying from Failed to Re-process.The system will set the status to Data Error during the data load if there is any issue with the data. For example, if a user enters a text value for a number field, or an invalid date string for an attribute of date type, the status will be displayed as Data Error.
- Click Save changes.