Add service URLs to trusted list for On-Premises

For On-Premises deployment, to ensure secure access to Automation 360 online services, add service URL list to the safe recipients or trusted list.

URL list

Online service hosting uses dynamic IP addresses, therefore we recommend that you add to the safe recipients or trusted list, the complete URL instead of an IP address for the Automation Anywhere online services.

Note: Add the URLs to trusted list only for On-Premises deployments that are connected to the internet.
Service URL Port Devices Details
Automation Anywhere www.automationanywhere.com TCP 443 (HTTPS) All devices The official web page that provides information on all the product and solution offerings, resources, company information, and so on.

Automatic download of newly released package versions for On-Premises Control Room

 https://aai-artifacts.my.automationanywhere.digital TCP 443 (HTTPS) All Control Room nodes

Automation Anywhere community (A-People)

 apeople.automationanywhere.com TCP 443 (HTTPS) All devices

Automation Anywhere documentation

 docs.automationanywhere.com TCP 443 (HTTPS) All devices
Automation Anywhere Cloud license server license.automationanywhere.digital* TCP 443 (HTTPS) All devices that run Automation 360 Control Room 192.124.249.160: Add this URL or IP address to the safe recipients list in the outbound direction so that the Control Room can now securely connect to the Cloud license server.

The Control Room is capable of connecting to the Cloud license server using your network proxy. For more information, see Configure forward proxy settings.)
Bot Store botstore.automationanywhere.com TCP 443 (HTTPS) All devices Enables you to download bots or packages to your Control Room repository.

Telemetry
  • cdn.pendo.io
  • app.pendo.io/
  • data.pendo.io/
  • https://pendo-static-5673999629942784.storage.googleapis.com/
TCP 443 (HTTPS) All devices Allows performance and usage information to be gathered anonymously in order to improve product quality.For more information, see Usage statistics

For more information on the in-product assistance through the Resource center widget, see In-product user assistance.

Automation Anywhere Google Chrome extension

 https://chrome.google.com/webstore/detail/automation-360/kammdlphdfejlopponbapgpbgakimokm TCP 443 (HTTPS) Bot Creator and Bot Runner devices Enables you to automate using the Google Chrome browser.

Automation Anywhere Microsoft Edge extension

 https://microsoftedge.microsoft.com/addons/detail/automation-360/dbmodiepejcigljbmeebedkmegndokbk TCP 443 (HTTPS) Bot Creator and Bot Runner devices Enables you to automate using the Microsoft Edge browser.

Automation Anywhere Mozilla Firefox extension

 https://addons.mozilla.org/en-US/firefox/addon/automation-360 TCP 443 (HTTPS) Bot Creator and Bot Runner devices Enables you to automate using Mozilla Firefox browser.

CoE Manager
  • US region: https://util.shibumi.com*
  • EU region: https://util.eu.shibumi.com*
  • AP region: https://util.ap.shibumi.com*
 -- -- Enables you to automate using Mozilla Firefox browser.

Document Automation
  • Unites States region: services-usw2-ee.my.automationanywhere.digital/gai/da
  • Europe region: services-euw1-ee.my.automationanywhere.digital/gai/da
  • Australia region: services-apau-ee.my.automationanywhere.digital/gai/da
  • Canada region: services-nane1-ee.my.automationanywhere.digital/gai/da
  • Japan region: services-apne-ee.my.automationanywhere.digital/gai/da
  • India region: services-apin-ee.my.automationanywhere.digital/gai/da
  • oauthconfigapp.automationanywhere.digital
 -- All devices Enables you to use the generative AI services when using the OEM license.

Files and folders

For information on files and folders to add to the safe list and to the antivirus exception list, see these articles: