Add participants to queue
- Updated: 2025/07/10
Add queue participants from different roles defined in the Control Room. This is an optional step.
Prerequisites
-
Ensure that you are logged in to the Control Room as the administrator.
- Ensure that you have one of the following permissions.
- Create queues
- Manage ALL queues
Participant roles can add new work items and view the queue. However, they are not allowed to edit other queue properties.
Procedure
- Select role(s) from the Available Roles list from the Participants tab.
- Click the right arrow (→) to add your selection.
- Click Next.