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Automation 360 Cloud Service Status site

  • Updated: 2022/06/29
    • Automation 360 v.x
    • Manage
    • RPA Workspace

Automation 360 Cloud Service Status site

The Automation 360 Cloud Service Status site displays real-time operational status, historical operational status, maintenance information, and incident history for all Automation 360 Cloud services worldwide, across all hosting regions.

How you can use the site

You can use the Automation 360 Cloud Service Status site to view various updates:
Note: In addition to viewing updates, you can also receive updates regarding ongoing incidents and upcoming scheduled maintenance by email or RSS feed by using the Subscribe option on the top-right corner.
  • Use the Component Summary section to view the real-time operational status of all the Cloud services hosted from all regions worldwide.
  • Use the Component Status History section to view the historical operational status of all Automation 360 Cloud services hosted across all regions worldwide.
    Note: This historical information can be traced back for a maximum of three months.
  • Use the Upcoming Maintenance - Next 14 days section to view maintenance information about ongoing and upcoming incidents for the next 14 days.
  • Use the Incident History section to view information about incidents that are resolved and scheduled maintenance events that are completed .
Note: In the Automation 360 Cloud Service Status site and in this documentation, the term "component" refers to the Automation Anywhere service within a hosting region.

Real-time operational status

Automation Anywhere frequently monitors the accessibility and health of components from various geographical regions across the world to report on the operational statuses of components in real time. The Component Summary section provides a real-time view of the operational status of various components.

The following table provides a list of operational statuses along with definitions and examples:

Component statuses along with definitions and examples
Component status Definition Example
Operational All the services in the region are operational and available. All the Control Room URLs are accessible, and customers can log in to their Control Room instances.
Informational All the services in the region are operational but have an incident that does not affect customers.
Under Maintenance The services in the region are currently unavailable. The service is undergoing a planned maintenance event.
Degraded Performance There is an incident that affects performance significantly.
  • The service is available, but one or more capabilities of the service are not performing optimally.
  • Services in the region are occasionally inaccessible or interrupted.
  • Bots in the region occasionally fail for some customers.
Partial Outage There is a major incident that affects a few customers significantly.
  • Services in the region are inaccessible, or some customers (more than 25 percent of customers in the region) cannot log in to their Control Room instances.
  • Bots in the region fail for some customers.
  • A security or data breach has occurred for some customers in the region.
Major Outage There is a critical incident with very high impact across the region.
  • Services in the region are inaccessible, and customers cannot log in to their Control Room instances.
  • Bots fail to run successfully on the Control Room instances in the region.
  • A security or data breach has occurred for all the customers in the region.
  • A Cloud region has completely failed, triggering a disaster recovery event.

Historical operational status

The Component Status History section provides a historical view of the availability status of all the components over the preceding seven days. You can use the Search Components option at the top-left corner of the section to search for the historical operational status of a specific component. You can use the arrows on the top-right corner of the section to view the historical operational status of components, one week at a time, for the preceding three months.

This section also provides an aggregated incident status for all the incidents for any given day. Click the days with incidents to view a summary of uptime details along with a list of incidents reported for that day.
Note: Planned maintenance windows are reported as incidents.

Maintenance information

Two types of incidents are monitored for and reported on the Automation 360 Cloud Service Status site:
  • Planned incidents: Incidents that are primarily related to planned maintenance windows for software updates, such as patch updates, security updates, and infrastructure updates.
  • Unplanned incidents: Unplanned interruptions that result in reduced or degraded service performance or total interruption to service availability for some or all customers.
Planned maintenance events

The planned maintenance window is published well in advance of scheduled events and is conducted to improve multiple aspects of a service. A planned maintenance event is scheduled to deploy a software update, a patch to fix an existing issue, a security patch to resolve a security vulnerability, or an infrastructure component update to improve the reliability, resiliency, and availability of the service. Users who are subscribed to incident notifications receive an email notification about the details of maintenance windows.

Planned maintenance events typically last for four to six hours per geographical region when updates are rolled out. Although the actual downtime during the update varies, completion is typically within 10 to15 minutes. If IQ Bot is in use, completion time is typically 20 to 30 minutes.

The Automation 360 Cloud Service Status site provides information about the following types of planned maintenance events:

Planned maintenance event for deploying Automation 360 release update
This planned maintenance event deploys new Automation 360 software release update to the Automation 360 Cloud. Here are the notification fields for this software release update:
Title
Planned upgrade for Automation 360 Cloud for a region
Description
Planned upgrade for Automation 360 to the Automation 360 Cloud, which results in minor interruptions to the service during this period.
Note: We recommend that you do not run bots during this period.
Advance Notice
The notification announcing this maintenance window is published at least two weeks in advance on the Automation 360 Service Status site. The release notes are published in advance of the update.
Planned maintenance event for deploying patch (non-security) release for Control Room
This planned maintenance event deploys Automation 360 software patches to Automation 360 Cloudto fix existing or unknown issues. Here are the notification fields for this patch release update:
Title
Emergency patch for Automation 360 Cloud for a region
Description
This is a critical, non-security patch upgrade for Automation 360 to the Automation 360 Cloud, which results in minor interruptions to the service during this period.
Note: We recommend that you do not run bots during this period.
Advance Notice
The notification announcing this maintenance window is published with best effort, in advance, on the Automation 360 Service Status site. The release notes are published in advance of the update.
Planned maintenance event for deploying patch (security) release for Control Room
This planned maintenance event deploys Automation 360 security fixes to Automation 360 Cloud to fix existing vulnerabilities, known security issues, and Cloud component updates to resolve vulnerabilities. Here are the notification fields for this update:
Title
Emergency security patch for a region
Description
This is a critical security patch upgrade for Automation 360 to the Automation 360 Cloud, which results in minor interruptions to the service during this period.
Note: We recommend that you do not run bots during this period.
Advance Notice
The notification announcing this maintenance window is published with best effort, in advance, on the Automation 360 Service Status site depending on how critical the security issue is. The release notes are published in advance of the update.
Planned maintenance event for Automation 360 infrastructure updates
This planned maintenance event deploys updates related to the Automation 360 Cloud infrastructure. Here are the notification fields for this update:
Title
Planned infrastructure upgrade for Automation 360Cloud for a region
Description
This is a planned infrastructure upgrade for Automation 360 Cloud, which results in minor interruptions to the service during this period.
Note: We recommend that you do not run bots during this period.
Advance Notice
The notification announcing this maintenance window is published at least two weeks in advance on the Automation 360 Service Status site. The release notes are published in advance of the update.
Planned maintenance event for patch (security) release for IQ Bot Hybrid
Title
Planned upgrade for Automation 360 Cloud for IQ Bot Cloud servers for a region
Description
This is a critical patch update for IQ Bot on the Automation 360 Cloud, which results in interruptions to the IQ Bot service during this period. Access to the main Automation 360 Cloud Control Room and other services are not affected.
Note: We recommend that you do not schedule bots that use IQ Bot capabilities to start during this period.
Advance Notice
The notification announcing this maintenance window is published at least two weeks in advance on the Automation 360 Service Status site. The release notes are published in advance of the update.

Incident history

The Incident History section shows a detailed list of resolved incidents and completed scheduled maintenance events for the preceding seven days.

The list includes the following details about each incident:
  • Incident description
  • Incident duration (start time, end time, and duration of the outage)
  • Affected components
  • Incident status updates
  • Information in cases of unplanned service outages
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