Understanding the Business user

A business user is typically a non-technical employee who learns to build intelligent automation software bots to handle their workflows. Automation 360 provides business users with accessible, no/low-code, automation tools they can use on their own, every day.

Overview

Business users help organizations improve business KPIs by automating manual processes across multiple use cases and transforming institutional knowledge into automations. Automation Co-Pilot enables these business users to automate and streamline processes with no-code drag-and-drop RPA. With Automation Co-Pilot, organizations can:
  • Eliminate application switching: Search through multiple systems to find the required information and present all data on a single screen
  • Eliminate data and departmental silos: Connect across back and front office systems and users with no/low-code automation
  • Scale automation to new use cases Process owners can automate on their own and design how employees should interact with the Automation Co-Pilot workflow.

Source: Automation Anywhere Corporate site (Business user solution)

Using Automation Co-Pilot, a business user leverages automation built by bot developers (bots, forms, processes) and interact with applications (for example, web, Microsoft Excel, SFDC) that transfer data between group of users and bots, providing an automation service catalog and acting as a request management tool.

Business users can be:
  • Co-Pilot Admin: act like a Process Owner from business side
  • Co-Pilot Manager: act like a Team Owner from business side
  • Co-Pilot User: act like an simple operator from business side

Tasks and goals of a business user

Tasks Goals

Daily

  • Select processes and create cases
  • Follow steps (fill out forms) and escalate issues
  • Process the assigned documents/tasks

Special assignment

  • Record, edit, and submit a workflow process
  • Efficiently complete daily work by handling large quantity of repetitive tasks
  • Simplify the daily workflow

    Quickly access tools to complete work

Automation Co-Pilot workflows

  • Co-Pilot Admin
    1. Task 1
    2. Task 2
    3. Task 3
  • Co-Pilot Manager
    1. Task 1
    2. Task 2
    3. Task 3
  • Co-Pilot User
    1. Task 1
    2. Task 2
    3. Task 3