Working with Work Items

Work items are the individual units of work processed within Workload Management (WLM) queues. In this topic, you will learn how to create, manage, monitor, and maintain Work Items throughout their lifecycle in Automation 360.

You will explore work item statuses, state transitions, and the actions available at each stage of processing, including viewing, editing, reprocessing, exporting, and deleting work items. The topic also covers methods for inserting work items into queues, handling processing exceptions, and tracking execution results to ensure accurate and efficient workload processing.

By understanding how work items move through the WLM lifecycle, you will be able to effectively manage queue operations, resolve processing issues, and maintain reliable automation performance across high-volume business processes.