Mozart Orchestrator serves as the backbone for Agentic Process Automation, coordinating humans, automations, and AI agents across complex, long-running business processes.

It ensures mission-critical workflows run reliably and at scale by managing dependencies, parallel tasks, and human checkpoints. Additionally, it provides comprehensive visibility into process health, execution status, business and operational insights and exceptions.

Overview

Mozart Orchestrator is the orchestration layer and design environment of our Agentic Process Automation (APA) platform. It acts as a central conductor that manages sequencing, dependencies, and coordination across agents, automations, and human interactions ensuring delivering predictable, scalable and auditable execution.

It provides the structural intelligence that synchronizes and governs the runtime execution of complex workflows ensuring that long-running, multi-threaded processes remain organized and resilient.

How Mozart Orchestrator works

Mozart Orchestrator functions across two primary phases: process blueprinting and runtime execution coordination. It also delivers comprehensive operational oversight, enabling users to monitor execution metrics, examine detailed process steps, and trace interactions across agents and workflows.
Design the workflow (Process Composer)
It blueprints the end-to-end journey of a process using a low-code, BPMN-based designer. It defines every step, agent, and decision point—specifying what needs to happen, in what sequence, under which conditions, and identifying where tasks run in parallel or require human input.
Manages runtime coordination (Process execution engine)
It governs real-time process execution across agents, automations, and humans. It manages execution order and synchronization, enables processes to pause at critical points for human input, and exception handling.

Building automation in Mozart Orchestrator

Benefits

  • Unifies humans, automations, and AI Agents: Connects people, bots, and AI agents in a single orchestration layer — so businesses can extend automation across any system or interface, handle exceptions intelligently, and keep operations running without interruption.
  • Supports complex, long-running processes: Handles complex, long-running processes by supporting asynchronous, outcome-based workflows. It keeps everything coordinated across different systems, departments, and timelines—even when tasks pause for human input, run in parallel, or involve multiple people.
  • End-to-end Observability: Provides real-time visibility into process health, status, and exceptions, allowing enterprises to monitor automation at scale with confidence. Users can track execution metrics, review detailed steps, and trace interactions across agents and workflows. This transparency ensures easier troubleshooting and supports ongoing process optimization.
  • Control, security, and auditability: Delivers complete control and governance by coordinating autonomous agents, systems, and human involvement. Every decision and action is tracked, explainable, and auditable. The built-in security and scalability, with goal-based agents that continuously learn, detect bottlenecks, and optimize performance for better outcomes.

What's included

Mozart Orchestrator includes the following key features:
Design and set up
  • Low-code process editor: Quickly design end-to-end workflows using APIs and automations without having deep technical expertise.
  • Embedded AI Agents: AI agents are fully integrated into the Process orchestration, allowing organizations to visually orchestrate agents, bots, APIs, and document workflows within a unified, intelligent environment.
  • Split and Merge: Enables branching and merging of process paths for advanced conditional logic and synchronization points within workflows.
  • Swimlane support: Visually divides responsibilities across roles, departments, or systems within a workflow, making complex processes easier to understand and manage.
  • Smart navigation breadcrumbs: This feature allows for more efficient switching between assets and editors, streamlining the development process.
  • Integrated resource center: Provides in-product guidance exactly when you need it, ensuring you have the support necessary to navigate the platform effectively.
  • Wizard-based expression builder: Simplifies the creation of complex expressions, making it more accessible for users.
  • Reusable components: Create and reuse workflow fragments or templates to accelerate design and maintain consistency.
  • Version control and change tracking: Monitor workflow revisions over time, allowing for easy rollbacks and comprehensive auditability.
Parallel processing and event-driven automation
  • Support for Parallel processing: Executes multiple tasks in parallel to increase efficiency and significantly reduce overall process time. This approach enables faster execution and streamlines process design. Dynamically distribute workloads using features like device pools, intelligently scaling work across bot runners as needed.
  • Event-driven workflows: Processes respond to internal and external events automatically, so automation adapts to changing conditions without manual intervention.
  • Triggers: Workflows start based on system events, data changes, or external signals. This reduces the time between an event and the action that follows.
Observability and control

Gain a unified view of process health, including aging, success and failure trends, and overall status, to better understand and optimize your workflows. Actionable insights provide key process metrics, making it easier to troubleshoot issues and drive continuous improvement.

Additionally, you can provide role-based access control to ensure secure, governed collaboration within the Composer workspace.