You must configure the enterprise applications (such as Salesforce, Apigee, ServiceNow, and so on) and make note of the authentication details (such as such as client ID, client secret, authorization URL, and so on) to use the OAuth connection in the Control Room.

To configure the third-party enterprise applications, review the following topics:

Note: Although the following table lists the applications that are certified, you can configure your enterprise applications using the Manage > OAuth connections > Create connection by selecting Provider type as Custom.

The following table provides information about the enterprise application access and refresh tokens:

Third-party providers Maximum duration of access token Can you configure the access token duration? Maximum duration of refresh token Can you configure the refresh token duration? Can the Control Room auto renew the access token?
Apigee 1 hour (3,600 seconds) No — No Yes
Genesys 48 hour (172,800 seconds) Yes — No Yes
Salesforce 24 hours (86400 seconds) No Valid until revoked Yes Yes
ServiceNow 30 minutes (1,800 seconds) Yes 100 days Yes Yes
SharePoint 1 hour (3,600 seconds) No Up to 90 days Yes Yes
Google Workspace (Google Calendar, Google Drive, Google Sheets, and Gmail) By default, Google Cloud API tokens expire after 1 hour (3,600 seconds). You can request a longer expiration time of up to 12 hours by specifying the expires_in parameter when you authenticate. The refresh tokens granted by the Google Auth server never expire. However, there are a few reasons why a granted refresh token might not work. See Refresh token expiration. No Yes