Create automations with event-listening Web triggers

You can create automations with event-listening Web triggers. As a Citizen Developer or Professional developer, you can start your automation with real-time Web triggers which responds to an event happening in SaaS applications such as ServiceNow, JIRA, Microsoft 365 Outlook, or Google Calendar.

Prerequisites

  • You must have a Bot Creator or Citizen Developer license.
  • You must have View my bots permission.
  • You must have Check in and Check out permission on the folders of where the automation resides.
  • You must establish an OAuth connection before using them to build an automation. For more information, see Create OAuth connection.
This topic explains how to create Web triggers by using the ServiceNow - Web triggers that are subscribed to events in the ServiceNow instance.

By subscribing to specific ServiceNow events, you can configure to execute automation on designated devices whenever those events happen within the ServiceNow instance.

SNOW Events

Procedure

  1. Log in to your Control Room.
  2. Create or edit an automation (bot or API Task). For more information on creating or editing an automation, see Task Bots or Create an API Task.
  3. Add a ServiceNow - Web Trigger to the Triggers section. You can also add other Web triggers such as JIRA, Microsoft 365 Outlook, or Google Calender.
    Note: Make sure your OAuth connection is ready.

    SNOW Web triggers

    1. ServiceNow URL: Enter the host of your ServiceNow instance URL. The format for the host URL you enter is https://your-domain.service-now.com. You need your ServiceNow instance URL to connect to Control Room.
    2. Event Type (Table): Enter the type of event that you want to use to trigger the automation. For instance, in this example the trigger is subscribed to the events in the Incident table.
    3. Listen to event: You can listen to various events happening in the subscribed table.
    4. Click Pick to choose an OAuth connection.
  4. Add more triggers as needed to the Triggers section.