AI Tools

Note:

AI Agent Studio is available on Cloud only and will be available for use with the Enterprise Platform license. AI Tools is included in the AI Studio license.

For details about the Enterprise Platform license, see Enterprise Platform.

Enhance your solution with AI Agent Studio deployed on Cloud. This capability addresses a variety of business requirements where a predefined Prompt Template can be used to streamline an action and receive a relevant response in an automation, helping reduce manual effort substantially.

Note: Generative AI models can produce errors and/or misrepresent the information they generate. It is advisable to verify the accuracy, reliability, and completeness of the content generated by the AI model.

Overview

Use this feature to build generative AI-infused intelligent automations that span your organization. Ensure use of approved foundational models within your solutions by creating Model connections that can be shared with specific users, teams or departments. Evaluate different models and fine-tune prompts that are optimized for your use case. The combination of a foundational model and a fine-tuned prompt is called a Prompt Template, which can be made available to users to accelerate automation development and achieve a higher level of productivity by building automations quickly and easily.

The following visual gives you an overview of the AI Tools architecture. Refer to the table below the diagram for details on the call-outs.

AI Tools architecture

one Model connections and Prompt Templates are designed and stored within the Control Room.
two When a prompt is executed, it gets forwarded to a local execution agent within the customer infrastructure.
three A prompt is sent to the customer’s chosen foundational model and returned directly to the customer infrastructure.
four All prompts, responses, model connection details, and any other additional information is stored within the AI governance logs in the customer environment.

Benefits

Guarantee appropriate foundational model usage with Model connections
  • Connect to a curated list of foundational models from hyperscaler vendors such as Azure OpenAI, OpenAI, Amazon Bedrock, and Google Vertex AI.
  • Make these connections available to the Pro Developers to create Prompt Templates.
  • Secure user instances to ensure processing within user-governed tenant, with complete data encryption.
Fine tune prompt and model usage with Prompt Templates
  • Create Prompt Templates using available Model connections.
  • Define Prompt Templates as per your requirements.
  • Test prompts using different models (available to you) and fine-tune the prompt parameters to optimize results for your use cases.
  • Publish Prompt Templates for use across automations within your organization.
Easily re-use Prompt Templates in a Task Bot
  • Use Prompt Templates made available to you in the Generative AI Prompt Template package in the Bot editor.
  • Create or update your automations with Prompt Templates.
  • Define or configure Prompt Template inputs in your automation.
  • Run your automation to test and ensure all actions in the automation are running as expected.
Drive stronger AI governance to log, track, and monitor all prompt and model interactions for an automation execution
  • Drive stronger governance with an ability to monitor and audit AI usage within automations.
  • Ensure use of approved models by developers.
  • Enforce compliance and regulatory policies.

Availability

An Enterprise Platform license is required to enable AI Tools capability for AI Agent Studio. The AI Studio license is available to all Cloud regions. When the license is assigned, AI Tools capability is available to all users assigned with the relevant roles and permissions. See Roles and permissions for AI Tools.

For details about the Enterprise Platform license, see Enterprise Platform.