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Phone actions

  • Actualizado: 2022/06/17
    • Automation 360 v.x
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    • Espacio de trabajo de RPA

Phone actions

The Genesys package offers a palette of actions to detail and access data for phone records.

Phone action palette for Genesys

Genesys Cloud supports the WebRTC technology with the Genesys Cloud WebRTC phone. The Genesys Cloud WebRTC phone runs from a browser, that is, there are no special hardware requirements or software to download. When the Genesys Cloud WebRTC phone is enabled, you can immediately use it to make and receive calls. It is an important part of the onboarding process that phones be created and assigned to agents so that calls are effectively routed from the queue to agents.

Configuring a Genesys Cloud WebRTC phone is a two-step operation. First, base settings must be created and configured by the admin and must already be established. Second, the phone is created and configured to retrieve established base settings. These secondary tasks can be automated. The Genesys package includes the following phone actions:

Action Description
Assign phone Assign a phone line to a user.
  • Enter a unique user ID for the Internal user ID.
  • Enter a line ID to assign the Phone's line ID to the user.
  • Enter the Session name for your changes to the repository.
Create a phone Create a phone record.
  • Enter a Name for the phone.
  • Enter the Phone base setting ID to route the preconfigured base settings.
  • Enter the Site ID where the phone is located.
  • Enter the Web rtc user ID of the WebRTC user.
  • Enter the Session name for your changes to the repository.
  • Optionally, Choose a variable for the Phone ID.
  • Optionally, Choose a variable for the Phone's line ID.
List phone base settings Get a list of phone base settings.
  • Optionally, enter a Name for the list.
  • Enter the Session name for your changes to the repository.
  • Choose a variable where the outcome data can be saved.
List/search phones Get a list of phones.
  • Optionally, enter a Name for the list.
  • Enter the Session name for your changes to the repository.
  • Choose a variable where the outcome data can be saved.
List/search sites Get a list of sites.
  • Optionally, enter a Name for the list.
  • Enter the Session name for your changes to the repository.
  • Choose a variable where the outcome data can be saved.
Remove a phone Remove a phone record.
  • Enter the Phone ID to be removed.
  • Enter the Session name for your changes to the repository.
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