The Genesys package offers a palette of actions to detail and access data for phone records.
Phone action palette for Genesys
Genesys Cloud supports the WebRTC technology with the Genesys Cloud WebRTC phone. The Genesys Cloud WebRTC phone runs from a browser, that is, there are no special hardware requirements or software to download. When the Genesys Cloud WebRTC phone is enabled, you can immediately use it to make and receive calls. It is an important part of the onboarding process that phones be created and assigned to agents so that calls are effectively routed from the queue to agents.
Configuring a Genesys Cloud WebRTC phone is a two-step operation. First, base settings must be created and configured by the admin and must already be established. Second, the phone is created and configured to retrieve established base settings. These secondary tasks can be automated. The Genesys package includes the following phone actions:
|Assign phone||Assign a phone line to a user.
|Create a phone||Create a phone record.
|List phone base settings||Get a list of phone base settings.
|List/search phones||Get a list of phones.
|List/search sites||Get a list of sites.
|Remove a phone||Remove a phone record.