External contact actions
The Genesys package offers a palette of actions to detail and access data for external contact records.
External Contact action palette for Genesys
An external contact includes a comprehensive repository of data relevant to making contact with an individual or external organization. From an external contact record, you have a streamlined view of all contact and organization data.
|Create contact||Add details of a new contact.
|Delete contact||Delete an external contact.
|List/search contacts||Find and view specific contacts that match your search
|Update contact||Update the details for an external contact.