Enterprise 11: View work items
View work items with a status of Completed, Unsuccessful, On hold, Active, or Data Error in the View work item page.
Prerequisites
- AAE_Queue Admin role.
- View and manage my Queues feature permission.
- Queue Owner, Queue Consumer, or Queue Participant
Procedure
- Go to Workload > Queues.
- Select and open a queue in view or edit mode.
- Hover over a work item to view it.
- Click the vertical ellipsis button.
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Click View.
The View work item page appears. The page provides details of the work item in four sections- Work Item Details, Work Item, Automation, and Work Item Results.
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In the Work Item Details section, view the
following:
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Status
- Successful or Unsuccessful for work items that have failed, are in unknown state or stopped.
- Pending for work items that are deferred, new or paused.
- Active for work items that are already processed in the queue and are running.
- Data error for work items that are being uploaded from the file.
Ready to run for work items that are being processed in the queue.
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Status Details
- Successful for work item with a status of NA.
- Unsuccessful for work items with one or more errors has an Unknown status or is stopped.
- Active for work item with a status of NA.
- Pending for a work item that is new, deferred, or paused.
- Data Error for work items with one or more errors.
- Start time and End time: This is shown when the work item is being processed.
- Queue Name: View the name of the queue of this work item.
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Status
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In the Work Item section, view the following:
- Attributes of the selected work item.
- Audit log comments (if any) that were added when editing the work item.
- In the Automation section, view the name of the automation, bot name, and device pool under which this work item was processed.
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In the Work Item Results section, view the output status
of the work item processed in the Control Room
Tip: If a chat bot is integrated with the Control Room, the work item status can be shown to a customer by retrieving the result with the help of a REST API. See List all work items in a queue
- In the General Details section, view the Last modified date and time, Modified by, and Object type.