Enterprise 11: Actions allowed on view queue page

Use different actions such as sorting, searching, or filtering on the table view of the queues.

Searching and filtering

For ease of access, apply search parameters to Status, My Access, Queue Name, Work Item Result, ID, and Start Time columns.

  • Specify the search parameters in the search bar for Queue Name. When you specify search parameters for the same column, the system searches using OR operator. When you specify search parameters for different columns, the system searches using AND operator.
  • Choose the search parameters from a list in the search bar for Work Item Status.
  • Apply filters to Work Item Result to quickly track the final status of the Work Item. For example if the Work Item was completed or skipped.
  • Use the Work Item ID to search for specific Work Items and combine with the Start Time to monitor the progress of the Work Items that you search based on the ID. The Start Time filters the list of all Work Items that start between two given Start Date and Start Times. For example, all Work Items started between 01/12/2019 13:00 hrs. and 31/12/2019 15:00 hrs.
    Note: Use a hyphen (-) as separator between IDs as any other symbol gives an error. For example, 100-250.

Table items

The following describes the list of items that can be viewed in the table:

Table Item Description
ID Shows the system generated id for a work item. When a work item is added to a queue, system generates an id for that work item.

Shows Work item status:

  • Active when work item is currently being processed. This means the bots corresponding to that work item are running.
  • Complete when work item successfully processed by a Bot Runner or marked Complete.
  • Unsuccessful when work item processing failed on Bot Runner.
  • Ready to run when work item is successfully processed for execution does not have any data errors and can be staged for processing.
  • On hold when work item is deferred from processing by a Bot Runner
  • Data error when there is an error in loading data from the file
Work Item Result Shows the value that you set in the Set work-item result command. See Set work item result command.
Start Time and End Time Shows the Work Items processing start/end time and date.
Modified by Shows the name of the user who had modified the Work Item last.
Last Modified Shows the time and date when the Work Item was modified last.
Note: Apart from the above system generated columns, the fields that you define in your work item are also displayed as columns.

Actions on table column

Use the following actions on a table column:

  • Click a column to sort it in ascending and descending order. You can sort up to three columns by holding the Shift key when you click two more columns. This gives you the option of sorting two additional columns. This way the sorting is done on the entire table and not just the data that is currently visible to you. The last sorting is stored in memory applied by a user per session.
  • Drag a column to the left or right
  • Move your mouse cursor at the end of the column and drag to re-size

Actions on Work Items

Use the following tasks on specific Work Items:

Table Item Description
Refresh Allows you to refresh the table contents so that you can view the latest Work Item status
Delete Allows you to delete one or multiple Work Items.
Mark complete Allows you to mark one or more Work Items as Complete whose status is On hold, Data Error, or Ready to run.
Ready to run Allows you to mark one or more Work Items as Ready to run whose status is On hold, or Data Error
On hold Allows you to mark one or more Work Items as On hold whose status is Ready to run
Customize columns

Allows you to show or hide specific columns. By default, all columns are displayed including the ones defined in the Work Item.

Alternately, select Work Items and use the following actions. Note that these actions can be performed only at a table level and not on individual Work Items.

Table Item Description
View Allows you to view details of selected Work Item.
Edit Allows you to edit details of selected Work Item. You can see this icon only if you are the Queue Owner or Participant or Consumer and the status of the Work Item is Unsuccessful, On hold, or Data error
Delete Allows you to delete the selected Work Item. Note that if a Work Item is in Active state, you are not allowed to delete it.
Export items to CSV Allows you to export the selected Work Items to a CSV file. You can export a maximum of 100,000 Work Item entries at a time. To export, use the following options:
  • Export selected Work Items.
  • Export filtered Work Items based on the search parameters such as date and time filters - for last 24 hours, or 7, 30, 60, and 90 days, or custom date and time.
  • Export all Work Items.
Note: The CSV file naming convention includes the browser time instead of UTC when you use the option Export checked items.