Pre-upgrade checklist
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- Zuletzt aktualisiert2020/05/12
Pre-upgrade checklist
Before upgrading the Control Room, complete your backups, replace the binaries, compare and verify data, take a screen shot, and complete other required verifications to ensure business continuity.
Procedure
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Plan an upgrade activity when the server is exposed to a minimal load for
cluster deployment (High-Availability Control Room).
Stop all Control Room services before starting the installation.
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Ensure the work items for all active automation tasks are processed.
Verify that the number of pending work items in Activity > In progress > View activity in the Control Room.Tip: If there are pending work items in Workload Management during upgrade then run following query to troubleshoot this situation:
UPDATE WORKITEMS SET STATUS = 'ERROR' WHERE STATUS = 'QUEUED'
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Back up the following:
- Control Room and Bot Insight databases.
- Control Room repository.
- Credential Vault Master Key.
- Installation files: (default locations)
C:\Program Files\Automation Anywhere
C:\ProgramData\AutomationAnywhere
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Take a screen shot of the Control Room Dashboard.
For updates that are allowed or not allowed to the configuration, see table:
Table 1. Allowed Not allowed Installation path Installation Type Preference Cluster Configuration Control Room database type Database Server Bot Insight Metadata Database type Database Names - Port numbers - -
To get an updated LDAP page: Reset the Service User credentials that
were expired or disabled.
In this case, the Control Room Login page will not show domains in the drop-down list.
- Stop the Control Room Caching and Control Room Service on all the other nodes in the cluster environment.
- Provide a Control Room admin user in the username field in the format <domain\user> and<password>.
- An LDAP updated page is shown for new LDAP URLs and Service User
credential. Note: If the LDAP updated page does not display, clear the browser cache. See Enterprise Client known limitations.
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Re-enable the existing Service User and update the URLs.
Important: For customers using updated LDAP URLs and Service User, ask your Active Directory Administrator to expire or disable existing Service User after the Control Room is installed.
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Add the below paths to the anti-virus exclusion list:
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C:\Users\UserProfile
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C:\ProgramFiles\Automation Anywhere
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