When installing the Control Room, you can encounter an issue with accessing the dbutility.jar file.

To resolve this issue, do the following:

Procedure

  1. Uninstall the Control Room.
  2. Delete the Automation Anywhere folder in the C:\Program Files directory.
  3. Delete the Automation Anywhere folder in the C:\Program Data directory.
  4. Delete the data in the Bot Insight and Control Room databases.
  5. Delete the files in the C:\Temp folder directory.
  6. Reinstall the Control Room.
    The issue will not occur when reinstalling the Control Room.