Installing the Enterprise Client

Complete the listed steps to install the Enterprise Client on your machine.


Verify the Enterprise Client prerequisites are met.
Control Room.
Verify Control Room is installed and users are created.
Enterprise Client is older than Version 11.3

Uninstall the older Enterprise Client before installing the new Enterprise Client.

For example, if your current Enterprise Client is version 10.x or 11.2.x, uninstall your Enterprise Client before installing a Version 11.3 or greater Enterprise Client.

Enterprise Client is Version 11.3 or newer
An uninstall is not required.
  1. Apply your base version.

    For example: Version 11.3, Version 11.3.2, Version 11.3.3

  2. Install the minor release on the matching base version.

    For example: Version on Version 11.3.3, or Version on Version 11.3.2.

Enterprise Client can be installed on physical Windows machines, Windows multi-user terminal servers, and any of the listed cloud and virtual machine platforms.
If you are installing on a cloud or virtual machine platform: From your local machine, login to the platform machine, download the Enterprise Client installer, and complete the steps listed here.
  • Amazon Web Services
  • Microsoft Azure
  • Google Cloud Platform
  • VMware Horizon Client
  • Citrix XenDesktop
    Note: To install the Enterprise Client on a Citrix XenDesktop, install Citrix Receiver on the local machine that you use to login to the Citrix XenDesktop.

See Enterprise Client machine requirements for descriptions of all the Enterprise Client supported platforms.


  1. As Administrator, log in to the machine that has the Enterprise Client installation executable.
    This can be a physical Windows machine, a Windows multi-user terminal server, a cloud instance, or virtual machine.
  2. Expand the Setup folder and run the Enterprise Client installer, Automation_Anywhere_Enterprise_Client_<version>.exe.

    The installer first checks for Visual C++ Redistributables for VS 2015 and .NET Framework v4.6. If Visual C++ Redistributable is missing, the installer prompts you to install that component.

    Note: There can be a slight delay for the Automation Anywhere Enterprise Client installation wizard to appear as these checks are completed.
  3. Click Yes, if the system prompts, Do you want to allow this app to make changes to your device?
    The installation wizard Welcome screen appears.
  4. Proceed with the installation, from the wizard Welcome page click Next.
  5. Accept the terms of the License Agreement, and click Next.
  6. Select the Destination Folder to setup to the installation files, then click Next.
    The default location is C:\Program Files [x86]\Automation Anywhere\Enterprise\.

    The Ready to Install the Program screen appears.

  7. Select the installation options, then click Install.
    • From the pull-down, select the Language for the Enterprise Client user interface.
    • Check box for Create Desktop Icon
    • Check boxes for Plug-in Installation: Microsoft Internet Explorer 11, Google Chrome, Java, and Microsoft Edge.
      Note: To install the plug-ins, close the opened instances of any browser or application.
  8. Optional: Click More Options to apply additional configuration options. Enter values as needed, then click OK.
    Control Room URL
    For upgrades, the login window automatically populates the Control Room URL.
    If the Access Manager Reverse Proxy server, for example, IBM WebSEAL, is used for the secure connection, then type the Reverse Proxy URL instead of the Control Room URL.
    Folder for run-time files
    Select a destination to store related folders and files that are used when the application is running.
    • If installing the Enterprise Client for the first time, and choosing to store run-time folders and files in Program Data, those are created in the Program Data folder.
    • If upgrading, the existing folders and files are copied from the Public Documents to the Program Data folder.
    • If Program Data was selected during installation or a reinstall previously, ensure that Program Data is selected again. By default, Public Documents is configured.
      Note: If you are switching to Public Documents after previously using Program Data, manually copy the content in the folders: Automation Auto-login, Automation Schedules, and Enterprise Client Files. the Public Documents,
    Client Certificate Path
    Type the Client Certificate Path for mutual authentication with the Access Manager Reverse Proxy server, for example, IBM WebSEAL, in any one of the following formats:
    • subject:%username@%domain% Where: %username% is the username of the Microsoft Windows user who has logged in and %domain% is the value of the Windows domain.
    • Where: %username% is the username of the Microsoft Windows user who has logged in and xyz is the domain.
    • subject:default_certificate Where: the value provided here is assigned as the certificate subject.
    If you do not provide any value, any previous value is overwritten as a blank.
    See Enterprise 11: Configuring Access Manager Reverse Proxy.
    Note: Only IBM WebSEAL is certified for mutual authentication using the Access Manager Reverse Proxy.
  9. From the Installation Options wizard page, click Install. When installation completes, click Finish.

    The Automation Anywhere language pack is installed after successful installation of the Enterprise Client and can take a few minutes.

    The Enterprise Client login screen appears, if the Launch Automation Anywhere Enterprise client check box was selected.
  10. Finish installation tasks.

    If any of the dependency services such as AAAutoLoginService, AAClientService, and AASchedulerService are not running, manually start them from Microsoft Windows Task Manager > Services.

    To display a non-default language in the Enterprise Client, re-login or restart the machine. When restart completes, wait a minute to allow the Automation Anywhere language services to start before opening the Enterprise Client.