ServiceNow package updates
- Última atualização2025/09/12
ServiceNow package updates
Review the updates in released versions of ServiceNow packagesuch as new and enhanced features as well as fixes and limitations. The page also lists the release dates of each version, and the compatible Control Room and Bot Agent versions.
Versions summary
The following table lists the versions of ServiceNow package released either with an Automation 360 release or as a package-only release (in descending order of release dates). Click the version link for information about updates in that package version.
| Version | Release date | Release type | Bot Agent version | Control Room build |
|---|---|---|---|---|
| 2.8.3 | 15 September 2025 | With Automation 360 v.38 (Sandbox) release | 21.230 or later | 16455 or later |
| lkw1704819495745_00017.html#nqm1683643688772__a360.37-on-prem-snow | 4 June 2025 | With Automation 360 v.37 (Sandbox) release | 21.230 or later | 16455 or later |
| lkw1704819495745_00017.html#nqm1683643688772__a360.36-on-prem-snow | 5 March 2025 | With Automation 360 v.36 (Sandbox) release | 21.230 or later | 16455 or later |
| lkw1704819495745_00017.html#nqm1683643688772__a360.35-ga | 26 November 2024 | With Automation 360 v.35 (Sandbox) release | 21.230 or later | 16455 or later |
| lkw1704819495745_00017.html#nqm1683643688772__a360.34-ga | 27 September 2024 | With Automation 360 v.34 (Sandbox) release | 21.230 or later | 16455 or later |
| 2.3.0 | 22 March 2024 | Package-only; post Automation 360 v.32 release | 21.230 or later | 16455 or later |
| 2.1.0 | 6 December 2023 | With Automation 360 v.31 (Sandbox) release | 21.230 or later | 16455 or later |
| 2.0.1 | 6 September 2023 | With Automation 360 v.30 (Sandbox) release | 21.230 or later | 16455 or later |
| 1.1.1 | 6 June 2023 | With Automation 360 v.29 (Sandbox) release | 21.230 or later | 16455 or later |
- To download an individual package (updated in an Automation 360 release where you want only the package), use this
URL:
https://aai-artifacts.my.automationanywhere.digital/packages/<package-file-name>-<version.number>.jar - For ServiceNow
package, the naming convention is:
bot-command-servicenow-<version.number>.jarFor example,
bot-command-servicenow-2.1.0.jar
For detailed steps on downloading a package and manually adding it to the Control Room, see Adicione packages à Control Room.
2.8.3
- Compatible Bot Agent version: 21.230 or later
- Compatible Control Room version: 16455 or later
| What's new |
|---|
|
File stream capability
File stream capability enables you to create, run, and manage API Tasks for file-based operations. The file stream capability streams the file directly from the data source, eliminating the need to upload and download files. The Upload file attachment action is enhanced to support file streaming capability to upload files. You can map a file to a file variable using one of the supported actions mentioned in File streaming using file variable and upload the file to a ServiceNow record. |
|
New action: Assign file
Use the new Assign file action to assign a file variable to a file available in a ServiceNow record. You can use this file variable in the subsequent actions within the session. The Assign file action also supports file streaming, allowing you to stream the file without downloading or uploading it. |
|
Support for Web triggers in macOS
ServiceNow web triggers are now available on macOS automations. You can use ServiceNow web triggers to trigger automation that you create on macOS platform, when an event occurs in the connected ServiceNow instance. Web triggers provide real-time responses and eliminate the need for manual intervention to start automations. |
2.7.0
- Compatible Bot Agent version: 21.230 or later
- Compatible Control Room version: 16455 or later
| What's new |
|---|
|
Support for server side filters The ServiceNow web trigger now supports server side filters. You can use the filters that you define in your ServiceNow instance as conditions to trigger the automations. You can use the filters created for sorting entries in the ServiceNow events table. You can also use the ServiceNow user roles from the instance as a filter criteria for ServiceNow web triggers. |
2.6.2
- Compatible Bot Agent version: 21.230 or later
- Compatible Control Room version: 16455 or later
| What's changed |
|---|
|
Atualização da UI em web triggers A descrição dos gatilhos da web no Bot editor e no editor de API Task foi atualizada. |
2.5.1
- Compatible Bot Agent version: 21.230 or later
- Compatible Control Room version: 28899 or later
| What's new |
|---|
|
Support for web triggers The ServiceNow package is updated to support web triggers. The ServiceNow web trigger allows you to run automation when specific events occur in ServiceNow. See Web triggers for more information. |
2.4.1
- Compatible Bot Agent version: 21.230 or later
- Compatible Control Room version: 16455 or later
| Fix |
|---|
|
This package update focuses on internal enhancements to the Web Triggers feature, improving its performance and reliability. No user-facing changes are included in this Automation 360 release. You can ignore this package update in v.35 and need not update your automation with this newer version. |
2.4.0
- Compatible Bot Agent version: 21.230 or later
- Compatible Control Room version: 16455 or later
| Fix |
|---|
|
This package update contains changes for the Web triggers feature, which is planned to be made generally available in an upcoming Automation 360 release. You can ignore this package update in v.34 and need not update your automation with this newer version. |
2.3.0
- Compatible Bot Agent version: 21.230 or later
- Compatible Control Room version: 16455 or later
| Fix |
|---|
|
The ServiceNow - Add attachment action has been enhanced to gracefully handle situations where the API returns an empty response. This occurs due to various reasons, such as Access Control Lists (ACLs) restricting table access, and missing user permissions. Previously, the action would throw a null error in this scenario. Now, it will return an empty string. |
2.1.0
- Compatible Bot Agent version: 21.230 or later
- Compatible Control Room version: 16455 or later
| What's changed |
|---|
|
Fixed security vulnerability issues. For more information, click the release download link and view the Security & Compliance reports at A-People Downloads page (Login required). |
2.0.1
- Compatible Bot Agent version: 21.230 or later
- Compatible Control Room version: 16455 or later
| What's new |
|---|
|
Control room OAuth connection
Use this connection method by creating a custom ServiceNow OAuth connection and storing it in the Control Room. |
1.1.1
- Compatible Bot Agent version: 21.230 or later
- Compatible Control Room version: 16455 or later
| What's new |
|---|
|
Central de ajuda para desenvolvedores do bot
|