The Genesys command package offers a palette of actions to detail and access data for grouping records.
Queues action palette for Genesys
Queues are the waiting lines of interactions. Agents select the On Queue status to enter their predefined queues. Contact center queue settings include creating and managing queues for voice and chat channels for the entire organization. The Genesys package includes the following queues actions:
|Add to queue||Add selection to queue.
|List members||List the members of a queue.
|List/search queues||Retrieve a list of queues that match your input criteria.
|Remove from queue||Remove selected users from a queue.