E-mail pacote updates

Review the updates in released versions of the E-mail pacote such as new and enhanced features as well as fixes and limitations. The page also lists the release dates of each version, and the compatible Control Room and Agente de bot versions.

Versions summary

The following table lists the versions of E-mail pacote released either with an Automation 360 release or as a package-only release (in descending order of release dates). Click the version link for information about updates in that pacote version.

Version Release date Release type Agente de bot version Control Room build
3.31.1 10 de dezembro de 2025 With pacote update and Automation 360 v.39 (Sandbox) release 21.210 or later 13980 or later
3.31.0 15 de outubro de 2025 Package-only; post Automation 360 v.38 release 21.210 or later 13980 or later
3.30.0 15 de setembro de 2025 With pacote update and Automation 360 v.38 (Sandbox) release 21.210 or later 13980 or later
3.29.0 15 de agosto de 2025 Package-only; post Automation 360 v.37 release 21.210 or later 13980 or later
3.28.0 4 de junho de 2025

Com o lançamento do Automation 360 v.37 (Sandbox) (suporte relacionado a macOS)

 21.210 or later 13980 or later
3.27.2 17 de março de 2025 Package-only; post Automation 360 v.36 (Sandbox) release 21.210 or later 13980 or later
3.26.0 5 de março de 2025 With Automation 360 v.36 (Sandbox) release 21.210 or later 13980 or later
3.24.2 13 December 2024 Package-only; post Automation 360 v.35 (Sandbox) release 21.210 or later 13980 or later
3.24.0 26 de novembro de 2024 With Automation 360 v.35 (Sandbox) release 21.210 or later 13980 or later
3.23.2 27 de setembro de 2024 With Automation 360 v.34 (Sandbox) release 21.210 or later 13980 or later
3.22.1 17 de junho de 2024 With Automation 360 v.33 (Sandbox) release 21.210 or later 13980 or later
3.21.1 22 de março de 2024 Package-only; post Automation 360 v.32 (Sandbox) release 21.210 or later 13980 or later
iih1701777089188_00034.html#trw1682768294100__a360.31-email-ga 6 de dezembro de 2023 With Automation 360 v.31 (Sandbox) release 21.210 or later 13980 or later
3.18.2 6 de setembro de 2023 With Automation 360 v.30 (Sandbox) release 21.210 or later 13980 or later
3.17.6 6 de junho de 2023 With Automation 360 v.29 (Sandbox) release 21.210 or later 13980 or later
Note:
  • To download an individual pacote (updated in an Automation 360 release where you want only the pacote), use this URL:

    https://aai-artifacts.my.automationanywhere.digital/packages/<package-file-name>-<version.number>.jar

  • For E-mail pacote, the naming convention is: bot-command-email-<version.number>.jar

    For example, bot-command-email-3.19.2.jar

For detailed steps on downloading a pacote and manually adding it to the Control Room, see Adicione pacotes à Control Room.

3.31.1

  • Compatible Agente de bot version: 21.210 or later
  • Compatible Control Room version: 13980 or later
Fix
Fixed security vulnerability issues. For more information, click the release download link and view the Security & Compliance reports at A-People Downloads page (Login required).

Service Cloud Case ID: 02216530

3.31.0

  • Compatible Agente de bot version: 21.210 or later
  • Compatible Control Room version: 13980 or later
What's changed
Filename field in the Save email ação (Service Cloud Case ID:02092205, 02269235, 01918696, 01997247)

A new Filename input field is now introduced in the Save email ação to give users control over how the saved email files are named.

Salvar e-mail ação

Fix
After updating to this release, automation can now reliably read all emails from the folder as expected, improving consistency and accuracy in email-based automations. Previously, automations would fail intermittently to read all emails from a folder based on specified conditions.

Service Cloud Case ID: 02217976, 02273696, 02273938, 02274805, 02231676

3.30.0

  • Compatible Agente de bot version: 21.210 or later
  • Compatible Control Room version: 13980 or later
Fix
You no longer encounter any issues when different sessions to the Outlook client are connected within nested loops. The Email > Move ação now moves the email correctly to the designated folder.

Service Cloud case ID: 02180642

3.29.0

  • Compatible Agente de bot version: 21.210 or later
  • Compatible Control Room version: 13980 or later
What's new
Enhancement to E-mail pacote (Service Cloud case ID: 01981433, 02164783, 02118870, 00710720, 01775444, 01862010, 01864493, 01869940, 01962909, 02084940, 02114985, 02154011)
  • Email sorting option

    A new sorting feature has been added to the E-mail pacote for the iterator Email > For each mail in mailbox. You can now sort emails in your mailbox either by Latest first or Oldest first before reading them. This enhancement provides more precise control over the email processing sequence, enabling businesses to meet their SLAs by resolving support tickets or processing orders in the exact order in which emails are received.

  • Manage email status

    A new option Retain email status (not applicable for POP3) has been added to the E-mail pacote for the iterator Email > For each mail in mailbox. This option allows you to choose whether the email’s status changes after retrieval from the inbox, providing greater flexibility in managing email workflows. Additionally, this option is available in the Save all attachments ação.

Como usar o iterador Para cada e-mail na caixa de correio

Enhancement to Save all attachments action (Service Cloud Case ID: 02185937)

You can now use the From a specific folder (optional) field to specify the folder path from which attachments should be saved, regardless of changes made to the system language.
What's changed
Update to the status of email field options

In email actions (Move all and Save all attachments) that use the Status of email field, the option previously labeled All has been renamed to Both. The available options are now: Both, Read, and Unread.
Fix
Fixed an issue where ações such as Reply, Reply All, and Forward with Control Room Managed OAuth2 authentication no longer display an unknown sender name. The sender's email address is now shown correctly when you receive the email.

Service Cloud case ID: 02196524

3.28.0

  • Compatible Agente de bot version: 21.210 or later
  • Compatible Control Room version: 13980 or later
What's new

Os desenvolvedores cidadãos e os especialistas profissionais em automação agora podem desenvolver e executar automações em plataformas do macOS em seus dispositivos. Esse pacote foi aprimorado para oferecer suporte ao macOS, garantindo uma experiência uniforme de desenvolvimento e portabilidade.
What's changed
Updates to the User interface in E-mail pacote
We have enhanced the help text for specific fields that display examples for file paths or folder locations within the following ações of the E-mail pacote:
  • Check if folder exists
  • Move all
  • Delete all
  • Move
  • Save all attachments
  • Save attachments
  • Save email
This improves user experience by providing clearer instructions on path compatibility across different operating systems.
Fixes
Fixed an issue where the selected Microsoft Outlook email account was not set as the default account, and the Move email ação failed to execute correctly.

Service Cloud case ID: 02134905, 02166158
When you connect to the email server with IMAP client credentials and use the Save attachments ação within a loop, the Save attachments ação will no longer try to download and save a copy of an email that does not contain any attachments.

Service Cloud case ID: 02136104, 02138853
The Move all ação now executes without any issues.

Previously, the Move all ação failed to move emails correctly if a Loop > Break ação preceded it in the automation logic.

Service Cloud case ID: 02176513, 02195347

3.27.2

  • Compatible Agente de bot version: 21.210 or later
  • Compatible Control Room version: 13980 or later
Fix
You no longer encounter issues when connecting to EWS with ROPC authentication and using ações such as Move or Check if folder exists.

Previously, these actions did not work if the folder count exceeded 1,000

Service Cloud case ID: 02184531

3.26.0

  • Compatible Agente de bot version: 21.210 or later
  • Compatible Control Room version: 13980 or later
Fix
Fixed an issue connecting to Microsoft Outlook with multiple email accounts configured under restricted permissions. When you ran the automation, the mail account you had access to was not accessible, and an error was displayed due to some issues.

Service Cloud case ID: 02134905, 02166158

3.24.2

  • Compatible Agente de bot version: 21.210 or later
  • Compatible Control Room version: 13980 or later
What's new
New option to configure connection timeout (Service Cloud case ID: 02171197)

You can now set a connection timeout value when creating automation using the Connect or Send ação with the EWS server option for email automation. This new Connection timeout duration (seconds) (optional) field allows you to configure the timeout between 10 seconds and 60 seconds ensuring a successful connection with the EWS server.

3.24.0

  • Compatible Agente de bot version: 21.210 or later
  • Compatible Control Room version: 13980 or later
Fix
Create a bot using the Email Connect ação within a loop and connect to your Gmail account using IMAP. Select a date/time to retrieve specific emails on or after a certain date. The emails are now retrieved from the mail server without any issues.

Previously, when the mail server's date changed to the day before the Bot agent device date, emails that came after midnight on the mail server were not read.

Service Cloud case ID: 02118382

3.23.2

  • Compatible Agente de bot version: 21.210 or later
  • Compatible Control Room version: 13980 or later
What's new
Variable support for Microsoft Outlook client (Service Cloud case ID: 02097136)

When you use the E-mail pacote to connect to the Outlook client, you can now use the Variable option to specify the email address to which you want to connect and perform the email-related operations.
What's changed
Supported special characters in the subject line of the Save email ação (Service Cloud case ID: 01816076, 01947470, 01955099, 01961876, 02094142, 02092205)

The Save email ação now supports special characters in the subject line. If the subject line contains a tab character (\), the tab character is replaced with underscore ( _ ) in the filename created to save the email.

Salvar e-mail ação

Fix
You no longer encounter issues when you create a bot using actions such as Forward, Reply, or Reply All and perform the following steps to automate an email-related task.
  1. Establish a connection using an Email server connection, EWS Client, or Outlook Client.
  2. Use any of these actions (Forward, Reply, or Reply All) within a Loop action, enter the email content with HTML tags in the message body, and select Plain text as an option to format the email.

Service Cloud case ID: 02101446

3.22.1

  • Compatible Agente de bot version: 21.210 or later
  • Compatible Control Room version: 13980 or later
What's new
Support for Control Room managed OAuth2 authentication in E-mail pacote (Service Cloud case ID: 00705009, 01788683, 02082598)

Google has announced the deprecation of Less Secure Apps (LSAs) to connect to Google Workspace using a username and password. Starting September 30, 2024, access to LSA will be turned off for all Google Workspace accounts. To help reduce the risk of deprecation, we introduced a new Control Room managed OAuth2 mode of authentication in the E-mail pacote that allows you to connect to an email server. This authentication mode is secure and uses the centralized access token management from the Control Room.

Descontinuação de aplicativos menos seguros (LSAs) do Google | Como usar a ação Conectar no pacote E-mail

Introduced encode option in email ações (Service Cloud case ID: 02082334)
When you use email ações such as Send, Forward, Reply, or Reply All, you can now use the Encoding for email option and select the following encoding types as per your requirement from the encoding list to represent information:
  • GB2312
  • Shift-JIS
  • UTF-8
  • UTF-16
Fixes

When you use the E-mail pacote and if an attachment is included in the Send action and specified using the List option, you can now see the attachment details in a read-only mode both in the public workspace for checked in bots and in the private workspace for new bots.

Service Cloud case ID: 02114678

You can now use Email > Send ação to send emails from Gmail using the 465 port.

Previously, the Send ação failed with a connection error when you used the 465 port.

Service Cloud case ID: 02088546

You can now establish a connection with an email server using IMAP protocol and use the Save attachment ação to save the attachments.

Previously, the bot displayed an error on execution if the attachment file name had a special character such as (\t)Tab.

Service Cloud case ID: 02067595

You can now use Email > Forward ação to forward emails and attachments to one or more recipients.

Previously when you used Forward ação within loop to process email, the bot failed to forward emails that were generated using SAP application.

Service Cloud case ID: 01995208

When you loop through each mail in a specified Gmail inbox for more than 30 minutes, the status of the emails now show correctly as Read.

Service Cloud case ID: 01998232

3.21.1

  • Compatible Agente de bot version: 21.210 or later
  • Compatible Control Room version: 13980 or later
Fix
When you establish a connection with Outlook, you can now use Move ação to move emails from one folder to another in the mailbox, even if there is more than one account integrated into locally installed Outlook.

Service Cloud case ID: 02109373, 02109838, 02107612, 02112311

3.19.2

  • Compatible Agente de bot version: 21.210 or later
  • Compatible Control Room version: 13980 or later
Fix
When you create a bot using the E-mail pacote, establish a connection with the Outlook client, and use Move all ação, the bot moves the emails to the correct destination folder even if the folder names are similar.

Service Cloud case ID: 01973624

3.18.2

  • Compatible Agente de bot version: 21.210 or later
  • Compatible Control Room version: 13980 or later
Fixes
Create a bot to read emails that have regular and embedded attachments in the message body and perform the following steps:
  1. Use the Save attachment ação and select HTML or PLAIN TEXT format in the message body.
  2. Use the dictionary variable emailNoOfAttachments to retrieve the attachment count and print it in the message box.

    When you run the bot, it will display the correct attachment count.

Service Cloud case ID: 01971661
When you use ações such as Reply or Forward and connect to an email server with authentication type as Client credentials, the email shows the Sender address correctly.

Previously, the email displayed the Sender's address as unknown.

Service Cloud case ID: 01966831
A bot no longer displays an error and an email is sent in the following scenario: When you use ações such as Send, Forward, Reply, ReplyAll and connect to the EWS server, choose OAuth 2 (Client credentials or PKCE) authentication mode, and deselect the Raise error if the attachments are missing.

Service Cloud case ID: 01955838
Send email now works for locally hosted SMTP using the email server option.

Previously, if you used port 465 for a secured SMTP server and selected Use secure connection (SSL/TLS) option as False, the bot failed and displayed an error message.

Service Cloud case ID: 01961465
Known limitation
When you connect with the EWS server and use Loop ação to retrieve all the emails from the email server, and if the email subject contains the following characters, the bot fails to execute and displays an error message.
  • Control characters
    • Range: 0x00 - 0x08 (except 0x09 - Horizontal Tab) and 0x0B - 0x0C (except 0x0A - Line Feed and 0x0D - Carriage Return)
    • Hexadecimal values: 0x00-0x08, 0x0B-0x0C, 0x0E-0x1F
  • High surrogate and low surrogate pairs
    • Range: 0xD800 - 0xDFFF
    • Hexadecimal values: 0xD800 - 0xDFFF
  • Non-character code points
    • Range: 0xFDD0 - 0xFDEF, 0xFFFE - 0xFFFF
    • Hexadecimal values: 0xFDD0 - 0xFDEF, 0xFFFE - 0xFFFF
  • Restricted ranges
    • Range: 0x1FFFE - 0x1FFFF, 0x2FFFE - 0x2FFFF, 0x3FFFE - 0x3FFFF, 0x4FFFE - 0x4FFFF, 0x5FFFE - 0x5FFFF, 0x6FFFE - 0x6FFFF, 0x7FFFE - 0x7FFFF, 0x8FFFE - 0x8FFFF, 0x9FFFE - 0x9FFFF, 0xAFFFE - 0xAFFFF, 0xBFFFE - 0xBFFFF, 0xCFFFE - 0xCFFFF, 0xDFFFE - 0xDFFFF, 0xEFFFE - 0xEFFFF, 0xFFFFE - 0xFFFFF, 0x10FFFE - 0x10FFFF
    • Hexadecimal values: 0x1FFFE - 0x1FFFF, 0x2FFFE - 0x2FFFF, 0x3FFFE - 0x3FFFF, 0x4FFFE - 0x4FFFF, 0x5FFFE - 0x5FFFF, 0x6FFFE - 0x6FFFF, 0x7FFFE - 0x7FFFF, 0x8FFFE - 0x8FFFF, 0x9FFFE - 0x9FFFF, 0xAFFFE - 0xAFFFF, 0xBFFFE - 0xBFFFF, 0xCFFFE - 0xCFFFF, 0xDFFFE - 0xDFFFF, 0xEFFFE - 0xEFFFF, 0xFFFFE - 0xFFFFF, 0x10FFFE - 0x10FFFF

Service Cloud case ID: 01983181

3.17.6

  • Compatible Agente de bot version: 21.210 or later
  • Compatible Control Room version: 13980 or later
What's new
Enhanced error messages displayed during bot execution (Service Cloud case ID: 01887882)

When you create a bot using the Send email ação with incorrect attachment logic, the bot execution fails and displays the following more detailed error message: Incorrect inputs are specified for the Attachment field when bot execution fails.
Email ID invalid option added to Send email ação (Service Cloud case ID:01823424)

A new Raise error if the email ids are invalid option has been added to the Send email ação of the E-mail pacote. If you add multiple addresses in the To address section and if any of the user email addresses are deactivated or invalid, the bot will display an appropriate error message.

Using Send ação

Fixes

You can create a bot using Email package > Connect > IMAP protocol with OAuth2 PKCE flow, then use Save attachment ação in a Loop with an iterator as For each mail in mailbox.

Previously, when you used Save attachment ação within a loop and if emails contained attachments with a colon character (:) in the attachment name, the bot failed at the loop ação with an error.

Service Cloud case ID: 01937048, 01911264, 01938122, 01943463, 01952184, 01959982, 01964181

You no longer encounter any issues when you use the Email package > Connect ação with the EWS option and can perform email-related operations such as reading or sending emails.

Previously, when you used ações from the E-mail pacote, it was not working and threw a connection timeout if the proxy was configured.

Service Cloud case ID: 01940196, 01937082, 01925438
You can now use the Connect ação in the Email pacote along with other ações (such as Reply or Forward) from the same pacote in a bot without any issues.

Service Cloud Case ID: 01908595