Workload guidelines

To optimally use your work items and queues in Automation 360, review the guidelines.

Do's

Ensure that the queue has at least 2 owners so that there is no deadlock if an owner is deleted or disabled.
If work items are added frequently to a queue, set the reactivation threshold to 1 so that when a work item is added, the work item is added quickly.
Up to 10 work item columns can be displayed in the Control Room. Use this feature to get maximum visibility in to your work item data.
Optimally use work item values that can accept up to 1000 characters, especially for work item result values.
To prioritize certain work items, ensure that you sort the work item data when you create queues.
To insert work items in a loop, use the v3/wlm/workitems API because this API accepts a list of work items in JSON format.
Ensure that the time (clocks) in all the machines in a cluster are synchronized. This is important for the Apache Ignite cache server to function properly.
Persistent and continual database connectivity is critical for the functioning of workload automation. Therefore, ensure that you perform a periodic network scan or use tools that can detect or avoid network issues.
Apply the pagination filter to retrieve more than 200 work items when you retrieve them using the work item API.
```
"page":
                    { 
                    "offset":0,
                    "length":1000
                    }
```

To ensure the system works efficiently, do not use the v3/WLM/workitems API in a loop to insert work items in bulk.
If the Bot Runner is part of a device pool, do not create local schedules on that Bot Runner so that the Bot Runner runs only the work items.
If a user has a queue in use, do not remove the Run bot permission from that user (role).
If a work item is in progress, do not shut down a Bot Runner.
To take a Bot Runner offline for maintenance, ensure that you pause the queue and verify no work item is in progress on the Bot Runner.
If a work item queue is being processed, do not stop or restart the Automation Anywhere Control Room Service. Instead, pause the queue automation, and then restart the service.