Edit work items

Use the Queues page or the Work item page to edit the work items of a queue.

Prerequisites

Ensure that you are logged in to the Control Room as the administrator.

You can edit a work item only if it is in a New, On hold, Data error, or Failed state.

Navigate to Manage > Queues.
Hover over the Actions icon for the queue.
Click the Edit icon. ()
Select one of the following options to filter the work items.
- Status
- Id
- Name
- Work item result
Change the work item status to Mark complete, Defer, or Re-process in the Work item attributes and automation details section.
You can reprocess the failed Work Items by editing and modifying from Failed to Re-process.

The system will set the status to Data Error during the data load if there is any issue with the data. For example, if a user enters a text value for a number field, or an invalid date string for an attribute of date type, the status will be displayed as Data Error.

Work item status and actions
Click Save changes.