Export work items to CSV file

Export work items to a CSV file for offline audits and records. The CSV file with the exported work items is available for download in the Activity > Historical page.

先决条件

You must have the AAE_Queue_Admin role to export or import work items.
The source and the target Control Room instances must be running the same version.
The source and the target Control Room instances must be of the same setup type: SSO with SSO, AD with AD, and non-AD with non-AD.

You can export selected, filtered, or all work items to a CSV file by using the following options:

Export checked items
Export filtered items
Export all items

过程

Navigate to Manage > Queues.
Click the required queue and go to the Work items.
A list of available work items is displayed.
Click the Export items to CSV icon. ()
Click one of the following required options:
- Export checked items: Exports only the selected work items
  注： You must select items to use this option.
- Export filtered items: Exports only the filtered work items
- Export all items: Exports all the available work items
A message is displayed, informing that the exported CSV file is available in the Activity > Historical page.
Navigate to the Activity > Historical page and search for exported work items activity.

注： You can search for a work item activity by the username. The work item activity name is in the following format: Work items Export:cr-work-items-20220713-104704.csv. You can change the work item activity name by using File > Save.
Select the work item activity and click Download exported CSV file.
The CSV file is downloaded to your local system as a zip file.

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