Group actions

The Genesys package offers a palette of actions to detail and access data for grouping records.

Group action palette for Genesys

Groups organize people with similar traits. For example, users that share skills, locations, or other information maintained in Genesys Cloud can be grouped for organizational functions.

Groups can be work-related or social to assist in project and priorities. Examples of groups include the following:

Subject Matter Experts (SMEs): A group of SMEs can let others in the organization know the most current information.
Projects: Groups related to projects streamline information to the team and expedite updates and planning.
Locations: Groups can simplify communication for geographical updates and events.

The Genesys package includes the following group actions:


Action	Description
Bulk-add members into group	Add multiple members into a group. Enter the Group ID. Select how the data will be entered to begin adding user data. If using a List: Select the data Type. Enter the Value of the data in the list. If using Variable, then select the established variable of the data to be entered in the group. Enter the Session name for your changes to the repository.
Delete member	Delete a member from a group. Enter the Group ID. Select how the data will be entered to begin deleting user data from the group. If using a List: Select the data Type. Enter the Value of the data in the list. If using Variable, then select the established variable of the data to be deleted from the group. Enter the Session name for your changes to the repository.
List groups	View all groups. Enter the Session name for your changes to the repository. Choose a variable where the outcome data will be saved.
List members	List all the members in a specific group. Enter the Group ID. Enter the Session name for your changes to the repository. Choose a variable where the outcome data will be saved.

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