Conversational automation supports both action-based and knowledge-based queries. Action-based queries enable you to execute automations and track the status of assigned tasks, allowing you to complete them efficiently. Knowledge-based queries provide access to enterprise documents, allowing you to search and retrieve information from your organization's knowledge base.

To access and use the Assistant tab, you must first meet the following requirements.

  • You must have the Conversational Automation Co-Pilot User license.
  • You must have access to the folder containing the enterprise documents.
  • You must be part of Automation Co-Pilot team.
  • You must have processes assigned to your team.
Once the requirements are met, logging into Automation Co-Pilot, either through the web interface or embedded within your application, will reveal a new Assistant tab. This tab allows you to interact using natural language to perform queries, receive automation suggestions, view and manage assigned tasks, and complete your work efficiently. You can also use it to search for any information needed to support and streamline your daily activities.
assistant tab

You will be greeted with a personalized message along with a set of suggested prompts to help you get started.

  • Recommend automations I can run: Displays the automations available to you as part of the Automation Co-Pilot team, along with a summary of each. You can either type the name of the automation in the prompt window or use the clickable buttons to run the automations directly from this window.
    automation suggestions
  • Get pending tasks assigned to me: Displays a list of tasks assigned to you for completion, including details such as the task name, a clickable link for more information, task status, request ID, and a brief description.
    tasks assigned
Simply enter a prompt in natural language to receive relevant automation suggestions, each accompanied by a brief summary of its functionality. For example, typing increase credit limit will display matching automations. You can then select and run the desired automation to complete your task.
action based query
You can also use knowledge-based queries to retrieve information that helps you complete your tasks. For example, you can ask, “What is the max credit limit increase I can request for a Tier B customer without CFO approval?” The response will be generated based on documents uploaded to Amazon Q that you have permission to access. The source documents used to generate response are also displayed.
knowledge based query

The key value proposition lies in combining automation search and deployment with information retrieval. You can easily locate the right automation from a vast repository of options, tailored to your use case. The true value emerges when this is integrated with information gathering, allowing you to query across diverse data sources like PowerPoint or Excel. By leveraging an indexed repository, you can ask questions and receive instant responses, significantly reducing time spent searching for information.