External contact actions

Detail as much or as little relevant data beyond the first and last name of the contact. Optional data can include salutation, title, external organization ID, multiple phones, addresses, and an external system URL. The Genesys package includes the following external contact actions:

Action	Description
Create contact	Add details of a new contact. Enter the first name. Enter the last name. Enter optional data. Select Yes or No for the Survey opt out. Enter the Session name for your changes to the repository. Optionally, Choose a variable where the external contact ID will be saved.
Delete contact	Delete an external contact. Enter the External contact ID. Enter the Session name for your changes to the repository.
List/search contacts	Find and view specific contacts that match your search query. Optionally, enter the External contact ID. Optionally, enter keywords for your Search query. Enter the Session name for your changes to the repository. Choose a variable where the outcome data will be saved.
Update contact	Update the details for an external contact. Enter the External contact ID of the record that you want to update. Enter the first name Enter the last name Enter optional data. Select Yes or No for Survey opt out. Enter the Session name for your changes to the repository.