Using Reply action

Use the Reply action to send a response to an email with the same subject.

To send a reply to emails as plain text or HTML through Exchange Web Services (EWS), Microsoft Outlook, or other email servers, use this action within a Loop action. This action does not include any files attached to the original email.

Procedure

Follow these to reply to an email:

In the Actions palette, double-click or drag the Reply action from the Email package.
In the Cc and Bcc fields, enter the email address of additional recipients.

Note: The Cc and Bcc fields are not case sensitive.

Optional: To specify whether to attach multiple files as a list or create a variable to hold the list values of the file object, select the List or Variable tab from Attachment.

Option

Description

List

Select the attachment from a location:
- Control Room file: Enables you to select an attachment that is available in a folder.
- Desktop profile: Enables you to select an attachment that is available on your device.
  You can provide a combination of static path or string variable. To use it as a string variable, copy the static path from your desktop and create a variable of type string. Enter the Variable name and paste the file path in the Default value field. Press F2 to insert the value of the filepath.
- Variable: Enables you to specify the file variable that contains the location of the attachment.
Specify the path that you want to attach in the Value field. Click Add to attach multiple files.

Variable

Enables you to specify the list of file objects that contain the location of the attachments.

Create a new variable of type List with subtype File, and add the filepath in the Default value field (optional). You can choose the file from the Desktop or Control room.

When you are attaching multiple files to an email, to separate the file paths, if you are connected with EWS, use a comma (,), and if you are connected to an email server or Microsoft Outlook, use a semicolon (;).

Optional: Select the Raise error if attachments are missing (desktop only) check box to verify that you have attached a file and the attached file exists.


Option	Result
The Raise error if attachments are missing (desktop only) check box is selected	If a file is not attached, the email is not sent and the bot encounters an error.
The Raise error if attachments are missing (desktop only) check box is not selected	The email is sent even if a file is not attached.

Select the format that you want to use from the following options:

Option	Description
Plain text	Use regular text in your email body, with no formatting effects, such as bold, italic, or underline, or special layout options.
HTML code	Use HTML script in your mail body when you want your content to be displayed in a certain layout every time. You can also include interactive elements, such as links.
HTML design editor	Use this option to create and customize your email layout and body. Use the editor toolbar to make various changes to your text, such as applying bold, italic, and other formatting effects, inserting links, and changing the font and size of the text. You can copy the content from the design editor and paste it to other windows.

Enter the content you want to send along with the email in the Message field.
The email will be appended to the message you have specified.
Optional: Select the Include Go Green message at the end of the email check box.
The Go Green message appends the following text to the bottom of the email body: Please consider the environment before printing. Let's Go Green!
Select the Email server, EWS or Outlook option from the Send email via list to specify whether to send the emails using Microsoft Outlook or a mail server.
- If you have selected the Outlook option, you do not need to provide any additional details.
- If you have selected the Email server option, complete the following fields:
  Note: For information about the host and port to be used for the various mail servers, see Email server settings.
  - Email server host: Enter the host you want to connect.
    Note: If you use the host Outlook.office365.com, there is a limit of 30 messages sent per minute and 10,000 recipients per day.
  - Email server port: Enter the port you want to use to establish the connection.
  - Use secure connection (SSL/TLS): Select this option if you want to use a secure connection with the mail server.
  - My server requires authentication: Select this option if the server requires credentials for access.
  - Authentication mode: Select the authentication modes:
    - Basic
    - OAuth2 – Authorization code with PKCE
    Depending on the authentication mode that you selected, you must specify the details in the following fields as applicable.
    - Username: Enter the username that you want to use to access the mail server.
      For example, john.smith@myCompanyName.com
    - Password: Enter the password for the username you provided.
    - For Client ID, Tenant ID, Redirect URI, and Client secret fields, enter the information that is provided for your account on your Azure portal.
    - Email provider: Select your email service provider from the drop-down list.
      
      Outlook/Office365
      If you select this option, then provide the Tenant ID.
      
      Gmail
    For Username, Password, Tenant ID, Client ID, and Client secret fields, choose from Credential, Variable, or Insecure string tab:
- If you have selected the EWS option, you do not need to provide any additional details.
Click Save.

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