Automation 360 Cloud FAQs

For most customers, the basic requirement is to allow secure access, using HTTPS, to their new Control Room environment hosted on Automation 360 Cloud. If this is not already enabled, you need to open port 443 in your firewall to allow outward HTTPS communication from your browser and the Bot agent to the Control Room. After the Bot agent is installed, it establishes a web socket connection to the Control Room. No ports need to be open on the customer site for these inbound connections.

Recovery Time Objective (RTO)

The time taken to get a new region up and running with the last backup data restored is six hours.

Recovery Point Objective (RPO)

The maximum duration for data loss during a restore is six hours.

The primary channel for communicating the timing of Cloud status and maintenance windows is the Automation 360 Cloud Service Status site. You can subscribe to this website and receive the updates. Note that you cannot choose when the updates are rolled out across the multi-tenant Cloud. The Automation 360 architecture is designed to allow these timeless updates to roll out without affecting customers’ botdevelopment life cycles.

• IQ Bot use typically involves uploading images for processing.
• Recorder and Discovery Bot store recorded screenshots
  注： Secure Recording can be enabled by administrators to ensure that these are not stored.
• AARI stores data processed by attended forms.
• Bot Insight can be used to create dashboards made from tagged business data being processed by a bot.

The customer has control over what business data is stored on the Automation 360 Cloud. Note that the source data remains with the customer, and the customer is in control of deleting the data on the Automation 360 Cloud. There should not be customer concern over loss of data as the customer has the main copy of the data in their systems. In general, the business data a customer puts in our Cloud through the use of bots is for the automation purposes only and can then be deleted. The primary storage for the data is not on our Cloud. Customers may need to keep audit logs and dashboard data. Both of these can be exported.

The Automation Anywhere Business Continuity Management system is also certified with ISO 22301.

Customers rely on industry standard certifications for regulatory and compliance reasons. SOC 2 is created by the American Institute of CPAs (AICPA), and it measures IT security controls. The SOC 2 Type 2 certification verifies that Automation Anywhere CloudOps and SecOps teams have taken the appropriate controls and operational processes in place to meet industry standards for secure Cloud operations.

• Audit logs: These reflect user activities in the Control Room and applications, for example, a bot was run successfully or a user created a bot.
  注： The actual username is masked. Logs might include IP addresses, device names, and bot names.
• User clicks on a UX feature: Helps in providing user-specific help and guidance options to the user in the UI based on their experience.
• Where documents are uploaded for processing (for example when using IQ Bot or AISense), Automation Anywhere may reconstruct the format of the document, without the customer’s data, for the purpose of further training the Automation Anywhere AI/ML models to recognize document fields that might contain data for extraction. This aids in improving the applications’ data extraction accuracy.

This telemetry data can be used to monitor the service and is visible per tenant Control Room, and in aggregate, so that feature usage and adoption can be estimated. This can be used by product management to determine which features to prioritize for improvement and to identify features or applications not being adopted. This data can also help CSMs to advise customers on unused features that they could start using and benefit from.