Insert Work Items
- 최종 업데이트2026/03/09
Insert Work Items
Add Work Items from a CSV file to the queue after you define the structure.
Prerequisites
- Ensure that you are logged in to the Control Room as an administrator.
- The maximum number of characters you can insert in a work item
value is 1000.Note: The limit on the 1000 characters applies to the columns that you want to display in the Control Room. If there is a column where the work item values have a large data-set (for example, more than 5000 characters), ensure that these are not displayed in the Control Room. However, the work items will be added and you will be able to see them through view or edit work items.
- Add Work Items from a CSV file to the queue.Note: Adding work items from an Excel (xls or xlsx) file is not supported. We recommend that you convert the xls or xlsx file to CSV and then add work items from the CSV file.
- Only the CSV files that conform to the RFC 4180 standard are
supported.
For more information about the standard, see Common Format and MIME Type for Comma-Separated Values (CSV) Files.
- You can also add Work Items later by editing the queue, see 대기열 편집.
- If the Work Item data type is defined as Date, the date format must be ISO_INSTANT. For more information on date formats, see 날짜시간 형식.
- To load large data (Nested Json) in WLM queue, see A360 | Unable to load large data(Nested Json) in WLM Queue (A-People login required).
- When work tems are inserted into a queue while the device (Bot Agent) is down, they are not picked up after the device comes
back online if there were no active deployments at the time of failure.
To ensure work items added during device downtime are processed automatically upon recovery, you must enable the setting.
Procedure
- Optional:
Select the Disallow duplicates check
box.
Note:
- Only unique work items from the CSV file are added. If the CSV file
contains any duplicate work items, then the entire CSV file is ignored.
Two work items are considered to be duplicate of each other
if all the entries of the two work items are an exact match. If there is a
single unique value within the work item (row), the work items are
considered unique even if some of their values are duplicate. The work item
entries are case sensitive, that is John Smith and john smith are considered
two unique entries. Consider the below table which contains the following work items.
Work item First Name Last Name Department Employee status 1 John Smith Finance Active 2 Will Smith Finance Active 3 Betty Williams Accounts Inactive 4 john smith Finance Active 5 Jane Wilson Accounts Active 6 Thomas Moore Finance Active All the work item entries in the above table are considered unique and are added to the queue as no two work items have entries that are an exact duplicate of each other.
- This option is available only when you create a new queue.
- Only unique work items from the CSV file are added. If the CSV file
contains any duplicate work items, then the entire CSV file is ignored.
Two work items are considered to be duplicate of each other
if all the entries of the two work items are an exact match. If there is a
single unique value within the work item (row), the work items are
considered unique even if some of their values are duplicate. The work item
entries are case sensitive, that is John Smith and john smith are considered
two unique entries.
Next steps
- Now that you have created a queue, it is now ready for deployment from a bot.
- 대기열의 Work Items을 관리하여 대기열 처리 전에 불일치를 해결하고 자동화 관련 오류를 줄입니다.