Enterprise 11: Manage Work Items

Manage work items of a queue to fix the discrepancies before queue processing and reduce your automation-related errors.

To mange work items, do the following:
Step 1: Enterprise 11: View work items
View work items with a status of Completed, Unsuccessful, On hold, Active, or Data Error in the View work item page.
Step 2: Enterprise 11: Edit work items
Use the Queues page or the Work item page to edit the work items of a queue if their status is Unsuccessful, On hold, or Data Error.
Step 3: Enterprise 11: Delete work items
Delete work items one at a time or in bulk in the View work item page. You cannot delete any work item with Active status.