Troubleshoot Enterprise ClientDownload as PDFSave selected topicSave selected topic and subtopicsSave all topicsShareShare to emailCopy topic URLUpdated: 2020/03/31Enterprise Troubleshoot Enterprise Client Use the links listed in this topic to troubleshoot issues in Enterprise Client. Enterprise Client administrator mode error in mapped networkIf you encounter an issue opening the Enterprise Client in administrator mode, a workaround is available starting from Version 11.3.4.1.Target application works incorrectlyThe target application works incorrectly when all the window title-based commands are used on Windows 10 and Server 2016 or later.Troubleshooting Excel Command TasksIf a task that contains Microsoft Excel commands runs very slowly, refer the steps described in this topic to resolve the problem: Update Enterprise Client settings file for Excel commandThe behavior for the Excel Command options Contains Header and Each row in Excel Dataset has changed from Version 11.3.1 onward. If your Task Bots for Excel automation are using these options and you need to revert back to the previous behavior, refer the steps described in this topic to forgo this change. Troubleshoot Enterprise Client errors with Automation Anywhere diagnosis utilityThe Automation Anywhere Diagnostic Utility is an automated checkpoint verification tool that is used to view application relevant information and diagnose errors with the application for quick resolution. This feature is available in Enterprise Client Version 11.3.1.1 and later.Enterprise Client login errorsAs a bot user, when you log in to Enterprise Client, you might encounter an error depending on the input that is provided. To adhere to the compliance requirements of an organization, these errors are also captured in the Control Room audit logs.Enterprise Client Frequently Asked QuestionsUse the Frequently Asked Questions (FAQs) section for answers to troubleshoot some common issues relevant to registration, and management of the Automation Anywhere Enterprise Client.Logging into Windows when Application Paths ChangeOccasionally, the application path for your Automation Anywhere tasks might require changing. For security reasons, you can set the Windows Login option in Advanced Settings to change the application path of your tasks.Resolve File and Folder trigger issuesUse a settings based monitoring mechanism to resolve file and folder based trigger issues when the connection to the remote server hosting the folder/file is lost. Enterprise Client: Files added to anti-virus exceptions listAll binary files are digitally signed by an Automation Anywhere certificate. The product files to not be detected as a virus by another anti-virus program. Use this topic as a reference to view the list of Automation Anywhere files that must be added to the anti-virus list. Parent topic: Using Enterprise Client
Troubleshoot Enterprise Client Use the links listed in this topic to troubleshoot issues in Enterprise Client. Enterprise Client administrator mode error in mapped networkIf you encounter an issue opening the Enterprise Client in administrator mode, a workaround is available starting from Version 11.3.4.1.Target application works incorrectlyThe target application works incorrectly when all the window title-based commands are used on Windows 10 and Server 2016 or later.Troubleshooting Excel Command TasksIf a task that contains Microsoft Excel commands runs very slowly, refer the steps described in this topic to resolve the problem: Update Enterprise Client settings file for Excel commandThe behavior for the Excel Command options Contains Header and Each row in Excel Dataset has changed from Version 11.3.1 onward. If your Task Bots for Excel automation are using these options and you need to revert back to the previous behavior, refer the steps described in this topic to forgo this change. Troubleshoot Enterprise Client errors with Automation Anywhere diagnosis utilityThe Automation Anywhere Diagnostic Utility is an automated checkpoint verification tool that is used to view application relevant information and diagnose errors with the application for quick resolution. This feature is available in Enterprise Client Version 11.3.1.1 and later.Enterprise Client login errorsAs a bot user, when you log in to Enterprise Client, you might encounter an error depending on the input that is provided. To adhere to the compliance requirements of an organization, these errors are also captured in the Control Room audit logs.Enterprise Client Frequently Asked QuestionsUse the Frequently Asked Questions (FAQs) section for answers to troubleshoot some common issues relevant to registration, and management of the Automation Anywhere Enterprise Client.Logging into Windows when Application Paths ChangeOccasionally, the application path for your Automation Anywhere tasks might require changing. For security reasons, you can set the Windows Login option in Advanced Settings to change the application path of your tasks.Resolve File and Folder trigger issuesUse a settings based monitoring mechanism to resolve file and folder based trigger issues when the connection to the remote server hosting the folder/file is lost. Enterprise Client: Files added to anti-virus exceptions listAll binary files are digitally signed by an Automation Anywhere certificate. The product files to not be detected as a virus by another anti-virus program. Use this topic as a reference to view the list of Automation Anywhere files that must be added to the anti-virus list. Parent topic: Using Enterprise Client
Troubleshoot Enterprise Client Use the links listed in this topic to troubleshoot issues in Enterprise Client. Enterprise Client administrator mode error in mapped networkIf you encounter an issue opening the Enterprise Client in administrator mode, a workaround is available starting from Version 11.3.4.1.Target application works incorrectlyThe target application works incorrectly when all the window title-based commands are used on Windows 10 and Server 2016 or later.Troubleshooting Excel Command TasksIf a task that contains Microsoft Excel commands runs very slowly, refer the steps described in this topic to resolve the problem: Update Enterprise Client settings file for Excel commandThe behavior for the Excel Command options Contains Header and Each row in Excel Dataset has changed from Version 11.3.1 onward. If your Task Bots for Excel automation are using these options and you need to revert back to the previous behavior, refer the steps described in this topic to forgo this change. Troubleshoot Enterprise Client errors with Automation Anywhere diagnosis utilityThe Automation Anywhere Diagnostic Utility is an automated checkpoint verification tool that is used to view application relevant information and diagnose errors with the application for quick resolution. This feature is available in Enterprise Client Version 11.3.1.1 and later.Enterprise Client login errorsAs a bot user, when you log in to Enterprise Client, you might encounter an error depending on the input that is provided. To adhere to the compliance requirements of an organization, these errors are also captured in the Control Room audit logs.Enterprise Client Frequently Asked QuestionsUse the Frequently Asked Questions (FAQs) section for answers to troubleshoot some common issues relevant to registration, and management of the Automation Anywhere Enterprise Client.Logging into Windows when Application Paths ChangeOccasionally, the application path for your Automation Anywhere tasks might require changing. For security reasons, you can set the Windows Login option in Advanced Settings to change the application path of your tasks.Resolve File and Folder trigger issuesUse a settings based monitoring mechanism to resolve file and folder based trigger issues when the connection to the remote server hosting the folder/file is lost. Enterprise Client: Files added to anti-virus exceptions listAll binary files are digitally signed by an Automation Anywhere certificate. The product files to not be detected as a virus by another anti-virus program. Use this topic as a reference to view the list of Automation Anywhere files that must be added to the anti-virus list. Parent topic: Using Enterprise Client