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Automation Anywhere Version 11.3

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Troubleshooting Bot Insight installation

  • Updated: 5/05/2020
    • 11.3.x
    • Optimize
    • Bot Insight

Troubleshooting Bot Insight installation

When installing the Control Room, you can encounter an issue with accessing the dbutility.jar file.

To resolve this issue, do the following:

Procedure

  1. Uninstall the Control Room.
  2. Delete the Automation Anywhere folder in the C:\Program Files directory.
  3. Delete the Automation Anywhere folder in the C:\Program Data directory.
  4. Delete the data in the Bot Insight and Control Room databases.
  5. Delete the files in the C:\Temp folder directory.
  6. Reinstall the Control Room.
    The issue will not occur when reinstalling the Control Room.
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