Enterprise Client Frequently Asked Questions

Use the Frequently Asked Questions (FAQs) section for answers to troubleshoot some common issues relevant to registration, and management of the Automation Anywhere Enterprise Client.

How does a user register as a Client with Automation Anywhere?

  1. Click the Enterprise Client icon to launch Automation Anywhere
  2. Click the Server Settings link in the Client Login window
  3. Enter the Server IP Address. If the client is on the same system as the server, enter 'localhost'.
  4. Select Port used for the server
  5. Click Apply and OK
  6. In the main client window, click the Tools menu and select Server Communication.
  7. Enter the user name and password provided while registering the client in the Automation Anywhere Control Room
  8. Click the Login button.
  9. If registered correctly, the message 'Registration Successful' is displayed.

Will a change in the domain name affect the working of my Client?

Yes. The Client that has already been registered and has a domain change, will have to be re-registered as the domain name is required especially while scheduling tasks and using the Auto-Login feature.

Note that you can verify the correct Domain Name in the Machine Information section of Control Room for that particular Client.

The Client that has had a domain name changed, can do any of the following (in the sequence mentioned):

  1. Change the Application Path in Tools > Options > Advanced Settings. This will ensure that all the data that was available in the earlier path is available to the Client in the current domain.
  2. Create a New Client. However, use this option as a last resort.

Why is the client only able to view the 'Run' button?

If the Server Administrator does not grant permissions to a client, the client cannot view privileges other than Run.

  1. To procure adequate permissions, request Create Task permissions from your Server Administrator.
  2. The Administrator grants the Create Task privilege using the Enterprise Control Room, in the Client Control Center, using the Client Information section.
  3. For Upload, Download, Delete, and View privileges for a particular folder on the server, request Access Control List permissions from the Enterprise Control Room.
  4. After the Access Control List is updated in the Client Control Center and the Create Task privilege is granted, the client must re-login.
  5. The client should now be able to communicate with the server using the new privileges.

How do I copy an Excel cell and move to the next cell in the record?

When you highlight the Excel cell and use Ctrl+C to copy a cell, it copies an extra ENTER keystroke with the data. To copy only the cell, follow these steps:

  1. To copy the cell data use the following keystrokes:
  2. To move the cursor to the next cell after copying the current cell, use the following keystrokes:
    • To move one row down in the same column:
    • To move to the next cell to the RIGHT in the same row:
    • To move one row up in the same column:
    • To move to the next cell to the LEFT in the same row:
    • To skip a cell, use the corresponding key twice. For example, to move RIGHT to alternate cells, you must enter

How do I paste data in an application and move to the next item?

Most applications support the keyboard shortcut Ctrl+V to paste data that has been copied to the clipboard. To paste the data using the keyboard, follow these steps:

  1. Ensure that the cursor is in the correct cell in a table, or in the correct control in a browser page, etc.
  2. Type Ctrl+V. To simulate Ctrl+V in Automation Anywhere, use: [CTRL DOWN]v[CTRL UP].

    These keystrokes will paste the data in your application.

  3. Use the following examples as a guide in how to move to the next record or cell in your application using the keyboard:
    • Use the TAB key to move from a highlighted link to the next link in an Internet Explorer web page.
    • Use the [RIGHT ARROW] to move to the next cell in the same row in a Microsoft Word table.
    • Some applications also support using the Space bar to move to the next control or button.

How do I create time stamps for files using Automation Anywhere system variables?

Automation Anywhere provides the following system variables that you can use to append time stamps:

  • Year
  • Month
  • Day
  • Hour
  • Minute
  • Second
  • Date

You can combine these variables to create a custom time stamp.


  • To append Year, Month, and Day at the end of ABC, you can use:

  • To create a complete time stamp with date and time, you can use:

  • You can also include text characters between the variables, for example:

  • To configure your own format for the Date variable, click the Tools menu and select Variable Manager. Click on System Variable and then Date. If you use the Date variable to append a date to file names, be sure no slashes (/) or commas (,) exist in the date format, because file names in Windows might not use the / or , characters.

What is the recommended way to open an application as part of a task?

The recommended methods for opening an application in a task include:

  • When you record a task, double-click the application icon on the desktop.
  • Click on the Start menu, and then Programs. Select the application.

If the location of these icons change, resulting in an error when the task runs, follow these recommendations:

  1. Open the task in the Task Editor.
  2. Select the actions that involve navigating to menu items and clicking. They might involve several mouse moves and mouse clicks.
  3. Delete these actions.
  4. Replace them with single-line commands that you create by double-clicking the Open Program/File command and specifying the path to the application. The Open Program/File dialog includes a text box in which you can type parameters that Automation Anywhere can pass to the application.
  5. The task can now open your application, regardless of where the icon is located.