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Automation Anywhere Version 11.3

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TCP/IP error in dashboard widgets

  • Updated: 5/05/2020
    • 11.3.x
    • Optimize
    • Bot Insight

TCP/IP error in dashboard widgets

When trying to access a dashboard and its widgets, a TCP/IP error message appears.

The image shows the TCP/IP errors in dashboard widgets.

To resolve the problem, do the following:

Procedure

  1. Verify the connection information in the C:\Program Files\Automation Anywhere\Enterprise\DWAService\bin\src\main\resources\DWMP_Connections.properties file.
  2. Try to connect to the SQL server on the Control Room database or Bot Insight database using the connection details in the DWMP_Connections.properties file.
  3. If all the connections work, restart the Bot Insight service. The dashboard widgets should now appear.
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