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Automation Anywhere Version 11.3

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Blank page appears in dashboard

  • Updated: 5/05/2020
    • 11.3.x
    • Optimize
    • Bot Insight

Blank page appears in dashboard

When trying to access a dashboard, a blank page appears.

The image displays a blank page appearing in dashboard.

This is because the Bot Insight services are disconnected. To resolve this issue, do the following.

Procedure

  1. Restart all the Bot Insight services in the following order:
    1. Automation Anywhere Bot Insight PostgreSQL
    2. Automation Anywhere Bot Insight Service Discovery
    3. Automation Anywhere Bot Insight Query Engine
    4. Automation Anywhere Bot Insight EDC
    5. Automation Anywhere Bot Insight Visualization
    6. Automation Anywhere Bot Insight Scheduler
    7. Automation Anywhere Bot Insight Service
  2. Verify that Zoomdata is running by browsing to the Zoomdata URL. You can find the correct URL in the C:\Program Files\Automation Anywhere\Enterprise\DWAService\bin\src\main\resources\DWMP_CONNECTIONS.properties file. Search for the visualization property name.
  3. Browse to the zoomdata.properties file that can be found in C:\Program Files\Automation Anywhere\Enterprise\zoomdata\conf\zoomdata.properties file. Search for http.port and server.port in the properties files to check that the correct Zoomdata service port is being used.
  4. Browse to C:\ProgramData\AutomationAnywhere\Logs and check the BI_Service.log and zoomdata.log files for errors.
  5. Check that the errors are not due to Postgres. To resolve Postgres-related errors, see the PostgreSQL documentation.
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