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Automation Anywhere Version 11.3

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Websocket error in dashboard

  • Updated: 5/05/2020
    • 11.3.x
    • Optimize
    • Bot Insight

Websocket error in dashboard

When opening a dashboard, the following websocket error message appears: A websocket error has occurred. Websocket connection was closed or cannot be opened. Trying to reconnect.

This error occurs because the Bot Insight Visualization service is unable to update the dashboards. Try the following solutions to resolve this problem.

Solution 1

  1. Check that all the Bot Insight services are running.
  2. Check that your firewall settings are configured to accept incoming websocket data.
  3. Try to use a different web browser.
  4. Restart the Bot Insight Visualization and Bot Insight Scheduler services.

Solution 2

If this error occurs only in Internet Explorer, add ws:\\localhost\ to the Internet Explorer configuration using Tools > Internet Options > Security > Local Intranet > Sites > Advanced.

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