To insert a work item or to set a work item result, a user must have Queue participant privileges.

Insert Work Item

Process a Work Item from one queue and push the outcome as Work Item into another Queue.

Set Work Item Result

Displays the result or output of an active work item.

Combine with the system variable $WorkItemResult$ to display the result or output of a work item for further processing. For example, the result can be logged to a file for future reference, or shared with a customer through a chat application or Chat bot.