Microsoft 365 Outlook trigger package updates

Review the updates in released versions of Microsoft 365 Outlook trigger package such as new and enhanced features as well as fixes and limitations. The page also lists the release dates of each version, and the compatible Control Room and Bot Agent versions.

Versions summary

The following table lists the versions of Microsoft 365 Outlook trigger package released either with an Automation 360 release or as a package-only release (in descending order of release dates). Click the version link for information about updates in that package version.
Version Release date Release type Bot Agent version Control Room build
1.2.3 21 March 2024 With Automation 360 v.32 (Sandbox) release 21.210 or later 13980 or later
1.1.1 16 November 2023 Package-only; post Automation 360 v.30 release 21.210 or later 13980 or later

1.2.3

  • Compatible Bot Agent version: 21.210 or later
  • Compatible Control Room version: 13980 or later
Fix
The email trigger now works correctly and triggers tasks on every email sent or received.

Previously, the trigger listener was not working intermittently and was unable to process tasks even if the emails were sent multiple times.

Service Cloud case ID: 01971507, 02003256

1.1.1

  • Compatible Bot Agent version: 21.210 or later
  • Compatible Control Room version: 13980 or later
Fix

Connectivity issues are no longer encountered when you run a bot using Microsoft 365 Outlook trigger as the user profile read permission is no longer required. Therefore, if a trigger is set for your bot to run when an email is received in Microsoft 365 Outlook, the bot will now run successfully.

Service Cloud Case ID: 02007342