Add service URLs to trusted list for On-Premises

For On-Premises deployment, to ensure secure access to Automation 360 online services, add service URL list to the safe recipients or trusted list.

URL list

Online service hosting uses dynamic IP addresses, therefore we recommend that you add to the safe recipients or trusted list, the complete URL instead of an IP address for the Automation Anywhere online services.


Service	URL	Port	Devices
Automation Anywhere	www.automationanywhere.com	TCP 443 (HTTPS)	All devices
Automatic download of newly released package versions for On-Premises Control Room	https://aai-artifacts.my.automationanywhere.digital/packages/	TCP 443 (HTTPS)	All devices
Automation Anywhere community (A-People)	apeople.automationanywhere.com	TCP 443 (HTTPS)	All devices
Automation Anywhere documentation	docs.automationanywhere.com	TCP 443 (HTTPS)	All devices
Automation Anywhere Cloud license server	license.automationanywhere.digital	TCP 443 (HTTPS)	All devices that run Automation 360 Control Room
Bot Store	botstore.automationanywhere.com	TCP 443 (HTTPS)	All devices
Telemetry Allows performance and usage information to be gathered anonymously in order to improve product quality.	cdn.pendo.io app.pendo.io/ data.pendo.io/ https://pendo-static-5673999629942784.storage.googleapis.com/	TCP 443 (HTTPS)	All devices
Automation Anywhere Google Chrome extension Enables you to automate using the Google Chrome browser.	https://chrome.google.com/webstore/detail/automation-360/kammdlphdfejlopponbapgpbgakimokm	TCP 443 (HTTPS)	Bot Creator and Bot Runner devices
Automation Anywhere Microsoft Edge extension Enables you to automate using the Microsoft Edge browser.	https://microsoftedge.microsoft.com/addons/detail/automation-360/dbmodiepejcigljbmeebedkmegndokbk	TCP 443 (HTTPS)	Bot Creator and Bot Runner devices
Automation Anywhere Mozilla Firefox extension Enables you to automate using Mozilla Firefox browser.	https://addons.mozilla.org/en-US/firefox/addon/automation-360	TCP 443 (HTTPS)	Bot Creator and Bot Runner devices
CoE Manager	US region: https://util.shibumi.com* EU region: https://util.eu.shibumi.com* AP region: https://util.ap.shibumi.com*	--	--

Files and folders

For information on files and folders to add to the safe list and to the antivirus exception list, see these articles: