Manage Work Items
Manage work items of a queue to fix the discrepancies before queue processing and reduce your automation-related errors.
To mange work items, do the following:
- Step 1: View work items
- View work items with a status of Completed, Unsuccessful, On hold, Active, or Data Error in the View work item page.
- Step 2: Edit work items
- Use the Queues page or the Work item page to edit the work items of a queue if their status is Unsuccessful, On hold, or Data Error.
- Step 3: Delete work items
- Delete work items one at a time or in bulk in the View work item page. You cannot delete any work item with Active status.