Dashboards appear in double

The operational analytics dashboards erroneously appear in double. This occurs when the dashboard ID in the botinsight.dwa.dashboard_operations table does not get updated with the new ID in Zoomdata by the installer during an upgrade.

The image shows the dashboards appearing in double.

To resolve the problem, do the following:


  1. Log in to Zoomdata.
  2. Open the dashboard for which you are seeing double images.
  3. In the browser URL, copy the ID that is after the plus sign. This is the dashboard ID.
  4. In the botinsight.dwa.dashboard_operations table, update the zoomdatadashboardid column for the dashboard with this ID.
  5. If the problem persists, run the bimigration.bat file (located in the root Control Room installation folder).