Insert work item command

Use this command to add a new work item into a queue.


If you have not done so already, review the required conditions to use the Workload command.

To add a work item to a queue, follow these steps:


  1. Double-click or drag the Insert Work Item command to the Task Actions List pane.
    The Workload window appears with the the list of queues for which you have a Participant privilege.
  2. Select the desired queue name from the list to insert as a work item into a queue.
    The system displays the list of attributes and their data type under Name and Data Type columns. These attributes are from the queue category associated with the selected queue.
  3. Type data into the Value column.
    • You can sort and filter the data on Name, Data Type, and Value columns.
    • You can also assign a variable value to these attributes by pressing the F2 key and select the desired variable name from the list.
    Note: Use UTC format for date Data Type (YYYY-mm-dd 00:00:00).
  4. Click Save.
    The command is added to the bot.
  5. Add more data using the Insert Work Item command.
    Once you have added the required data, save the bot and upload it to the Control Room for further processing and deployment.
    Note: You should upload the bot to the Control Room and create an automation to consume data from a queue. You cannot run the bot directly from your Enterprise Client.