Use the Workload command to manage complex work flow by configuring a bot to perform work items from multiple queues.
To insert a work item or to set a work item result, a user must have Queue participant privileges.
- Insert Work Item
- Process a Work Item from one queue and push the outcome as Work Item into another Queue.
- Set Work Item Result
- Displays the result or output of an active work item.
- Combine with the system variable $WorkItemResult$ to display the result or output of a work item for further processing. For example, the result can be logged to a file for future reference, or shared with a customer through a chat application or Chat bot.