Edit user details

Edit the details of an Active Directory, non-Active Directory, or IDP user, such as changing the role, first name, last name, email address, or license.

You can edit the user details, when you want to change a user's role, when users forget their password, or when a user's email address has changed.
  • You cannot change the Username for a user.
  • You cannot change or edit your own details except from User Profile option. .
  • In cases where email notification is enabled and you edit the details of a user, an email is sent to the user. Configuring email notification settings.
  • If roles or permissions for users are updated, the user must log in again or refresh the browser for the changes to be immediately updated in the Control Room.


  1. Log in to Control Room as an administrator.
  2. Navigate to Administrator > Users.
    The All users page appears.
  3. Hover over the action menu (vertical ellipsis) and select Edit user task.
  4. In the Edit user page, edit the users details depending on your requirements.
  5. Click Save Changes.
The changes are updated and a success message appears. Additionally, these changes are logged in the audit logs (authorized users can view the logs).