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Automation Anywhere for Genesys

  • Updated: 12/09/2021

    Automation Anywhere for Genesys

    Start using an integration of Automation Anywhere Robotic Interface (AARI) in your Genesys system.

    AARI is an interface that improves navigation through complex business processes using front office and back office workflows. We currently offer an integration of AARI in Genesys through an IFrame instance. The best way to access AARI is by adding an interaction widget to your Genesys instance.

    Create and configure an AARI widget in Genesys

    Genesys interaction widgets offer dynamic content to your interactions by integrating powerful solutions of the widget in your Genesys display. By combining information from AARI in Genesys, you can leverage valuable insights to customer interactions, streamlining tasks and accuracy.

    Structure of the AARI interaction widget

    AARI integrates with Genesys through an IFrame instance. The two systems do not share or pass data between one another. However, AARI can assist users with workflows and business processes that are pre-constructed to resolve incoming calls. The following image illustrates the structure of the AARI interaction widget, its features, and customer interaction.
    The image shows the AARI processes inside the widget and the widget inside Genesys that the agent uses to navigate the customer interaction.

    AARI features and configurations

    For more information about AARI features and how to use the product, see Setting up AARI.

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