Use the Queues page or the Work item page to edit the work items of a queue if their status is Unsuccessful, On hold, or Data Error.

1. To edit a work item, use any of the following methods based on where you are in the Workload page:
   • Queues page:
     1. Hover over a work item to edit it.
     2. Click the vertical ellipse button.
     3. Click Edit.
   • Work Item page > Edit button > .
   The work item page appears in edit mode.
2. Change the work item status to Mark complete, Defer, or Re-process in the Work item attributes and automation details section.
   The system will set the status to Data Error during the data load if there is any issue with the data. For example, if a user types a text value for a number field, or an invalid date string for an attribute of date type, the status is displayed as Data Error.
   Enterprise 11: Work item status and actions.
3. Click Save changes.