Enterprise 11: Verifying Automation Anywhere Windows services

Automation Anywhere specific Windows services are installed when the Control Room is deployed.

To verify installed Windows services

From your Windows device:

  1. Select Control Panel > Administrator Tools > Services.

    The specific path to Services can vary, depending on your specific Windows version.

  2. Scroll through the list to find the listed service name. Note the Status.

Control Room Windows services

Verify that the following Windows services are installed by the Automation Anywhere Control Room installer.

Service Name

Description

Automation Anywhere Bot Insight EDC

Used to extract data from Automation Anywhere databases to create dashboards.

Automation Anywhere Bot Insight Elastic Search

Enterprise connector to pull data from Elasticsearch based data source into the dashboard.

Automation Anywhere Bot Insight PostgreSQL Server

PostgreSQL database server for use by Automation Anywhere.

Automation Anywhere Bot Insight Query Engine

Controls and manages queries, including all filtering and data manipulation on the dashboard.

Automation Anywhere Bot Insight Scheduler

Periodically updates Automation Anywhere dashboards. This service connects to the Bot Insight Visualization service to update the database.

Automation Anywhere Bot Insight Service

Receives and processes API requests for Bot Insight.

Automation Anywhere Bot Insight Service Discovery

Provides the ability for Bot Insight services to find each other.

Automation Anywhere Bot Insight Visualization

Renders service requests for dashboards within the Bot Insight application. Any request that pertains to adding, configuring, or deleting widgets goes through this service.

Automation Anywhere Control Room Caching

Automation Anywhere Control Room Caching service is the storage location for cache items, and this service across the nodes gets synchronized in the clustered set up.

Used for distributed cache storage.

Automation Anywhere Control Room Messaging

Allows Control Room services to communicate asynchronously.

Automation Anywhere Control Room Reverse Proxy

Receives all incoming HTTP and HTTPS requests for Automation Anywhere products and forwards to the correct service.

Automation Anywhere Control Room Service

Receives and processes API requests for the Control Room.

Automation Anywhere Elastic Search Service

Stores all logs and related activities for search functionality. For more information, see Elasticsearch documentation: Elastic Stack and Product Documentation.

Automation Anywhere Licensing

Manages licensing information for Automation Anywhere products and services.
Note: All the services can be configured either in Local System or Domain account when the Control Room is installed in Custom mode. For a Control Room installed in Express mode, all the services are run in Local System account.

In versions prior to Version 11.3.4, Control Room performance issues might occur when the Automation Anywhere Bot Insight Scheduler service is running. This issue is fixed in Version 11.3.4. For information about how to resolve this issue, see Performance issues on the Control Room due to high CPU utilization by Bot Insight Scheduler service (A-People login required)

Enterprise Client Windows services

Verify that the following Windows services are installed by the Enterprise Client installer.

Service Description
AAAutoLoginService, Automation Anywhere Enterprise Auto Login Service Provides support for automatic login functionality in the.
AAClientService, Automation Anywhere Enterprise Client Service This service provides support for the client services functionality in the Enterprise Client.
, Automation Anywhere Enterprise Scheduler Service This service provides support for Scheduling functionality in the Enterprise Client.