Edit work items

Use the Queues page or the Work item page to edit the work items of a queue.


Ensure that you are logged in to the Control Room as the administrator.

You can edit a work item only if it is in a New, On hold, Data error, or Failed state.


  1. Navigate to Manage > Queues.
  2. Hover over the Actions icon for the queue.
  3. Click the Edit icon. (edit-icon)
  4. Select one of the following options to filter the work items.
    • Status
    • Id
    • Name
    • Work item result
  5. Change the work item status to Mark complete, Defer, Re-process, or Failed in the Work item attributes and automation details section.
    You can reprocess the failed Work Items by editing and modifying from Failed to Re-process.
    The system will set the status to Data Error during the data load if there is any issue with the data. For example, if a user enters a text value for a number field, or an invalid date string for an attribute of date type, the status will be displayed as Data Error.
  6. Click Save changes.

Next steps

Delete work items