Create queues

Create queues that hold specific sets of data your bot is expecting for automation. To create queues, a Control Room administrator assigns the AAE_Queue Admin role with View and manage my queues, Create queues, Administer all queues, and View my in progress activity permissions.


Ensure that you are logged in to the Control Room as the administrator.

A queue is processed until all work items are completed. When new work items are added to the queue, the Reactivation Threshold value specifies the minimum number of new work items required to resume queue processing. Work items are those items with a Ready to Run status.

Create a queue by providing details such as the queue name, queue owners, participants, consumers, work item structure, and auto-retry for failed work items.

Note: You can choose to Create draft of queue and add the remaining information later.


  1. Navigate to Manage > Queues.
  2. Click Create queue.
  3. Enter the Name.
  4. Optional: Enter a description.
  5. Set the Reactivation Threshold to resume queue processing.

    Default threshold is 1 (one).

  6. Optional: Time required for a person to complete one work item: Leave this field blank as it is not supported.
  7. To process the failed work items, specify the Max auto retry attempt.
    The failed work items are processed for the specified number of times after all the work items in a queue are processed.

    The default value of Max auto retry attempt is 0 which means the auto retry is not attempted by default. The maximum Max auto retry attempt value is 10.

    Note: The failed work items are processed at the end of the staging queue for auto retry.

    Based on the specified Max auto retry attempt number, the Queues page shows the remaining auto-retry attempts in the Retries left column.

  8. Click Next.

Next steps

Add queue owners